Receptionist - Windermere

You will be the first point of contact for patients both face to face and on the phone dealing with queries and making appointments. You will also complete a range of administration tasks and communicate patient information with clinical staff. You will be responsible for the efficient running of the reception area at the Windermere and Bowness Medical Practice.

All staff are expected to work to Cumbria Health Values:

list of duties and responsibilities, which follows, represents the broad range

of tasks which may be required to be undertaken either routinely or

periodically. This list is not

exhaustive and the role may include additional duties which are not listed

here.

1.

To

be the first point of contact for patients arriving at the Health Centre.

2.

Processing

confidential patient information to pass to Clinicians.

3.

Open

up the premises at the start of the day, set the alarm to day function,

including checking the heating/air conditioning and panic alarms and make all

necessary preparation to receive patients.

4.

patients with appointment times.

5.Keeping

a watchful eye on patients waiting to be seen and in the case ofworsening

symptoms, alerting a relevant professional.

6.Alerting

Emergency Services in the event of an emergency and/or gain help from within

the department.

7.

an understanding of coordinating workload to capacity.

8.Carrying

out equipment checks and reporting issues to the Practice Manager/Practice Co-ordinator.

9.To

work autonomously, managing own workload effectively referring to line manager

when necessary.

10. Receive and make calls as required with

the ability to handle heavy phone/patient traffic. Divert calls and take

messages as appropriate. Ensure that the telephone system is operational at the

beginning of each day.

11. Scanning and attaching patients data to

patients electronic records.

12. Pulling, filing and photocopying of

patient paper records.

13. Sort, screen and distribute incoming

internal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of the day

ensuring the building is totally secured, internal lights are switched off and

the alarm activated.

15. To adhere to all Cumbria Health Policies and

16.Participate and ensure own on-going

development

17.Receiving all incoming deliveries,

opening and distributing accordingly.

18. To maintain a high level of confidentiality

and comply with the Data Protection Act.

Be aware of the nature of information dealt with and work in a manner

which ensures confidentiality and security

19. Undertake any other activities deemed

appropriate and necessary by the organisation.

Cumbria Health Limited - CHL places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for CHL can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Knowledge

Essential: - Intermediate computer skills.

Desirable: - Previous experience working within the NHS.; - Previous experience in a similar role.

Qualifications

Essential: - GCSE English and Maths Grade 4 or above (or equivalent).

Desirable: - ECDL or equivalent.; - NVQ Business Administration.

Skills and Aptitudes

Personal Circumstances

Other Requirements

Essential: - Willingness to undertake further training.