Receptionist
Waterloo Medical Centre
Blackpool, FY4 3AD
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
13 September 2026
13 days left
Job description
Waterloo Medical Centre is seeking an enthusiastic, professional and patient-focused Receptionist to join our friendly and supportive team. As the fir...
The Receptionist will act as the first point of contact for patients and visitors, providing a professional, friendly and efficient reception service. Duties include answering telephone calls, managing appointments, responding to patient enquiries, signposting patients to the most appropriate service, registering new patients and maintaining accurate patient records. The post holder will also undertake a range of administrative tasks to support the smooth day-to-day running of the practice while ensuring a high standard of customer service, confidentiality and compliance with practice procedures.
The successful candidate will work as part of a busy reception and administrative team, contributing to the delivery of safe, effective and patient-centred services within a modern GP practice.
Reception Duties
- Greet patients and visitors in a professional, courteous and confidential manner.
- Answer incoming telephone calls and respond appropriately to patient enquiries.
- Book, amend and cancel appointments in accordance with practice procedures.
- Signpost patients to the most appropriate clinician, service or healthcare professional.
- Enter requests for home visits and urgent appointments following practice protocols.
- Register new patients and update patient demographic information.
- Assist patients with online services and digital access where required.
- Process repeat prescription requests in accordance with practice procedures.
- Manage incoming and outgoing mail and correspondence.
- Ensure reception and waiting areas remain tidy, safe and welcoming.
- Communicate effectively with clinicians and other members of the healthcare team.
Administrative Duties
- Maintain accurate electronic patient records using the clinical system.
- Scan, file and retrieve documents as required.
- Process and record patient information accurately and promptly.
- Assist with data quality activities and record maintenance.
- Support administrative projects, audits and service development initiatives.
- Operate office equipment and IT systems effectively.
- Assist with recalls, screening programmes and patient communications.
Customer Service
- Provide excellent customer service at all times.
- Deal with patients sensitively, professionally and respectfully.
- Handle difficult situations calmly and escalate concerns when appropriate.
- Promote equality, diversity and dignity in all interactions.
- Contribute to a positive patient experience.
General Responsibilities
- Maintain strict patient confidentiality at all times.
- Comply with GDPR, Information Governance and practice policies.
- Follow safeguarding procedures and report concerns appropriately.
- Comply with all health and safety requirements.
- Attend mandatory training and team meetings.
- Participate in continuous professional development.
- Support colleagues and provide cover during periods of absence.
- Work flexibly to meet the needs of the practice.
Waterloo Medical Centre is a well-established, forward-thinking GP training practice serving approximately 12,500 patients. We are committed to delivering high-quality, patient-centred care and pride ourselves on providing accessible, responsive healthcare services to our local community.
Our multidisciplinary team includes GPs, nursing staff, healthcare assistants, pharmacists, care coordinators, administrative and reception staff who work collaboratively to meet the needs of our patients. As a training practice, we are actively involved in supporting the development of future healthcare professionals and fostering a culture of continuous learning and improvement.
We offer a wide range of NHS services and are committed to innovation, service development and maintaining high standards of patient care. We value teamwork, professionalism and respect, creating a supportive working environment where staff are encouraged to develop their skills and contribute to the ongoing success of the practice.
Joining Waterloo Medical Centre provides an opportunity to work within a friendly, dedicated team that is passionate about making a positive difference to the health and wellbeing of our patients.
Experience
Essential
- Experience working in a customer service or public-facing role.
- Previous administrative experience.
- Experience using computer systems and Microsoft Office applications.
Desirable
- Previous GP practice or NHS experience.
- Knowledge of EMIS Web.
- Experience of care navigation or signposting.
- Understanding of primary care services and NHS pathways.
- Experience using online appointment and patient administration systems.
Qualifications
Essential
- Good standard of education including GCSE or equivalent in English and Mathematics.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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