Receptionist
University Hospitals of Derby and Burton NHS Foundation Trust
Derby, DE22 3NE
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
6 days left
Job description
We require an organised and flexible individual to support reception duties within the Elective hub at the Royal Derby Hospital. This is a part time r...
- You should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation.
- You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries.
- You must be motivated, have good communication, inter-personal and administration skills
- Maintaining a warm and welcoming reception area for patients.
- Using your initiative.
- Ability to multitask and think on your feet.
- Ability to use multiple computer systems.
- Liaising with patients, relatives and wider teams via telephone, email and face to face.
- Maintaining patient records, filing and scanning notes.
Closing date - 7th September 2026
Interview date - 21st September 2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Education, Training and Qualifications CPD Requirements
Essential
- GCSE English or equivalent
- Standard level of IT literacy
Desirable
- NVQ II in Customer Service or equivalent knowledge and skills
Experience
Essential
- To be able to demonstrate previous administration experience
- Demonstrable experience of working with the public - customer care
- Demonstrable knowledge of the waiting list procedures in accordance with the local and national targets and the Trust Patient access policy
- To able to demonstrate the ability to work independently and as part of a team
Desirable
- Experience of working in a customer facing role
Skills and Ability
Essential
- To be able to demonstrate good organisational skills
- To be able to demonstrate the ability to meet deadlines
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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