Receptionist

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. We operate a shift pattern consisting of shifts 7.45am-1pm, 1pm-6.15pm and 7.45am-6.15pm cover will be required until 6.30pm also . The position is for 25hrs 45mins various shifts Monday to Friday please ensure that you would be available to work any of these shifts before applying. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The following are the core responsibilities of a

Receptionist in delivering health services. There may be, on occasion, a

requirement to carry out other tasks. This will be dependent upon factors such

As workload and staffing levels

a.

Accurately

detail information on patients records within the clinical system

b.

Maintain

and monitor the practice appointment system

c.

Process

personal, telephone and e-requests for appointments

d.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

e.

Signpost

patients to the correct service

f.

Initiate

contact with and respond to, requests from patients, team members and external

agencies

g.

Photocopy

documentation as required

h.

Data

entry of new and temporary registrations and relevant patient information as

required

i.

Input

data into patients healthcare records as necessary

j.

Direct

requests for information, i.e., DSAR, insurance/solicitors letters and DVLA

forms to the administrative team

k.

Manage

all queries as necessary in an efficient manner

l.

Support

all clinical staff with general administrative tasks as requested

m.

Undertake

a broad spectrum of administrative duties commensurate with the role

n.

Be

an integral part of the general practice team

o.

Act

as a chaperone as required

p.

Be

aware of duties and responsibilities regarding current legislation and adhere

to practice policies and procedures on safeguarding adults and safeguarding

children

q.

Support

in the delivery of enhanced services and other service requirements

r.

Undertake

all mandatory training and induction programmes

s.

Contribute

to and embrace the spectrum of clinical governance

t.

Maintain

a clean, tidy, effective working area at all times

u.

Attend

a formal appraisal with their manager at least every 12 months. Once a performance/training

objective has been set, progress will be reviewed on a regular basis so that

new objectives can be agreed

Mission: The Greenway Medical Practice is committed to providing high quality, individualised holistic care to all our patients, and promoting health and wellbeing in a safe and welcoming space.

We offer primary medical services and long term condition monitoring, plus access to pharmacists, first contact physiotherapists, mental health practitioners, and minor surgery.

The practice operates a partnership model of 3 GP partners, and has a dedicated practice manager to run the business and operations.

The clinical team is well supported by a team of experienced receptionists trained in care navigation, and administrative support staff.

We received a rating of 'Good' in our last CQC inspection, and was rated best overall practice in Kirklees in the 2024 Patient Survey.

Qualifications

Knowledge and skills

Experience