Receptionist

As part of the admin team the successful candidate will be responsible for greeting patients and arriving them on the clinical system, dealing with queries and appointment requests both in person and by telephone and text message . The practice aims to have staff that are multi skilled and staff will broaden skills, learning to perform other admin functions. The practice is often very busy and therefore resilience and flexibility are required along with excellent communication skills.

Answering telephone calls, texts and online request for queries and appointments. Signposting patients to the most appropriate staff or service. Liaising with clinical staff, updating systems, dealing with incoming and outgoing correspondence, processing repeat prescriptions. Supporting colleagues to deal with the daily workload and providing cover as needed where possible.

organisation has a zero tolerance approach to the abuse of children, young

people and vulnerable adults. All employees are required to promote and

safeguard the welfare of children and young people and comply with the Local

Safeguarding Children Board Procedures and the Children Act (1989, 2004). In

accordance with the CCG and Local Safeguarding Adult Board policy all staff

must ensure the health and wellbeing of vulnerable adults is appropriately

safeguarded.

All staff

are required to attend training appropriate to their role in safeguarding

children and adults, which includes understanding and recognising the signs of

abuse and knowing how to raise concerns when those signs of abuse are noticed

in a person.

We have real team spirit in practice and the receptionist role works closely with the clinical team of GPs, nurses and wider health care roles. The team are supportive and friendly and happy to share skills and knowledge with colleagues.

Experience

Qualifications

Essential: - Good standard of education in English and Maths (level 2)