Receptionist

Working as part of a supportive reception and administration team, you will be responsible for managing telephone and face-to-face enquiries, booking appointments, processing requests, maintaining accurate patient records and providing excellent customer service. The role requires strong communication skills, attention to detail and the ability to remain calm and compassionate in a fast-paced healthcare environment.

Welcoming patients and visitors to the practice.

Handling incoming telephone calls and online enquiries.

Booking, amending and cancelling appointments.

Signposting patients to the most appropriate service or clinician.

Processing prescription requests and administrative tasks as required.

Managing patient registrations and updating medical records.

Handling confidential information in accordance with GDPR and practice policies.

Supporting the wider practice team with general administrative duties.

Maintaining a professional, courteous and patient-centred approach at all times

Spring Gardens Group Medical Practice is a thriving, forward-thinking GP training practice serving more than 20,000 patients from our modern city-centre base in Worcester. We are proud to combine the personal touch of traditional family medicine with an innovative approach to delivering high-quality healthcare for our diverse patient population.

Our multidisciplinary team brings together eight GP partners alongside salaried GPs, Advanced Clinical Practitioners, nurses, healthcare assistants, pharmacists and a highly skilled administrative team, all working collaboratively to provide outstanding patient care. We foster a culture where every team member is valued, supported and encouraged to contribute ideas that help shape and improve our services.

As an accredited training practice, learning and development are at the heart of what we do. We are committed to nurturing talent, supporting career progression and creating opportunities for professional growth at every stage. Our GP partners maintain a genuinely open-door approach, promoting accessible clinical support, shared decision-making and a strong sense of teamwork. This creates an environment where colleagues feel confident, supported and empowered to deliver the very best outcomes for patients.

At Spring Gardens, you will join a welcoming and ambitious practice that values compassion, innovation and continuous improvement, making it an excellent place to develop your career in primary care.

Experience

Desirable: - Experience in a healthcare or GP setting is desirable but not essential as training will be provided.; - Experience of medical summarising of patient notes.

Qualifications

Essential: - GCSE in English and Maths or demonstrable equivalent