Receptionist

The successful candidate will have and

Good customer service skills. Previous

NHS GP Practice experience is desirable but not essential;

Experience Care Coordinator with strong administrative, organisational and communication skills.

Professional, approachable and friendly and efficient front-desk service;

Experience of working in a team;

Providing excellent customer service;

Adept in using own initative when

working alone;

Experience working in a busy

environment;

The ability to multitask and

prioritise effectively whilst staying calm under pressure;

Has a good understanding of

confidentiality;

Flexibility in working pattern and

duties;

Ability to cope with and manage

change;

Computer literate. EmisWeb familiarity

is desirable but training will be provided.

Reception

names and address.

Appointments

patients by telephone, email and in person.

Computer

records (have knowledge of practice area)

guidelines

Telephone

Tasks

doors/windows/alarm

allow us to gather, sensitive information in relation to their health and

other matters. They do so in

confidence and have the right to expect that staff will respect their

privacy and act appropriately

the post-holder may have access to confidential information relating to

patients and their carers, practice staff and other healthcare

workers. They may also have access to

information relating to the practice as a business organisation. All

such information from any source is to be regarded as strictly

confidential

healthcare workers or the business of the practice may only be divulged to

authorised persons in accordance with the practice policies and procedures

relating to confidentiality and the protection of personal and sensitive

data

The post-holder will assist in promoting and

maintaining their own and others health, safety and security as defined in the

practice health & safety policy, the practice health & safety manual,

and the practice infection control policy and published procedures. This will

practice guidelines

such activities in a way that manages those risks

areas in a tidy and safe way and free from hazards

hazards immediately when recognised

assisting in the maintenance of general standards of cleanliness

consistent with the scope of the job holders role

promoting the welfare of children.

South Reading and Shinfield Group Medical Practice is a well-established NHS GP surgery in Reading, split across two sites, with approximately 12, 000 registered patients. We are a friendly, supportive practice that has as a committed multi-professional team. We currently use the Emis Web clinical system.

Qualifications

Essential: - A Levels

Experience