Receptionist

To provide a high quality, professional reception and administrative service to patients and the practice team.

To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Book in, amend and cancel patient appointment in line with practice appointments procedures.

Deal with telephone and email requests for appointments ensuring that the correct

protocols are followed for routine and urgent care

Signpost

patients to the correct service or clinician

Deal

with all general enquiries & explain procedures

Process

new and temporary registrations and relevant patient information as required

Management

of repeat prescriptions, ensuring they are processed accurately, timely and

efficiently

Input

data into the patients healthcare records as necessary

Open

and direct post

Photocopy

documentation as required

Charging

patients the appropriate amount for private work, providing a receipt to the

patient

Greet

visitors ensuring that all visitors sign in and direct them to the appropriate

person

Ensure

clinical rooms are set for the beginning of each clinic

Open

and close the surgery as per the procedure

Manage

all queries as necessary in an efficient manner

Maintain

a clean, tidy, effective working area at all times

Provide

cover for reception during staff absences

Support

all clinical staff with general tasks as requested

any additional duties appropriate to the post as requested by the partners or

management team

Maintain strict confidentiality regarding patient information

Adhere to GDPR, NHS confidentiality requirements and practice policies

Follow practice health and safety procedures

Participate in mandatory training as required

Treat all patients and colleagues with dignity, respect and fairness

Participate in practice meetings and training sessions

Solent View Medical Practice cares for 13,000 patients.

The practice has a friendly team of GP's, nurses, paramedics, pharmacists, physicians associate and GP Assistants along with the admin and reception teams.

The role will be part time worked on a rota covering the hours 07:45 - 18:30 Monday to Friday

Qualifications

Desirable: - GCSE grade at least C in English and Maths

Experience