Receptionist - Sexual Health

Dealing with telephone enquiries, booking in patients using the Electronic Patient Records System , basic patient triage and general administration duties (training will be provided where necessary). Successful candidates will be expected to work on a main reception desk, in a front facing role as part of an integrated team.

Axess Sexual Health

Appendix to Job Description AS.OS.R0143z Clerical Officer (Generic) Band 2

Task List Clerk Band 2

These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision.

Additional Tasks

To receive incoming calls from healthcare professionals and patients wishing to access the service. To enter and amend patient personal information into Electronic Patient Record systems. To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately. To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately. To follow correct processes for dealing with complaints and escalate as necessary. To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager. To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required. To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role. To follow the reception emergency contingency procedure in relation to computer or network break down. To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy. To support the processing of patient requests via telephone, email, or text message to cancel or change appointments. To liaise with colleagues at all levels both within the team. To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service. To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.

University Hospitals Liverpool Group NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Qualifications

Experience

Skills

Other