Receptionist Queensferry Medical Practice
GP Practice in Wales
DEESIDE, CH5 1SYView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
5 October 2026
2 days leftJob description
Salary Available on Application 37.5 hours a week Queensferry Medical Practice is looking for an experienced receptionist and administrator to join ou...
A list of duties includes but is not limited to
Patient-specific duties
Workflow administration for clinical correspondence.
Patient registrations and deductions.
Effective reception triage and signposting.
Processing requests for appointments, visits and telephone consultations.
Maintaining and monitoring the Practice appointments system.
Processing repeat prescription and acute prescription requests.
Admin duties
Processing and distributing incoming (and outgoing) mail.
Filing and retrieving paperwork.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
General duties
Provision of refreshments for staff and visitors as required.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Opening-up/locking-up of Practice premises and maintaining security.
Abide by all Practice policies, procedures and protocols.
Hourly rate Dependent on experience
Annual leave5 weeks
Queensferry Medical Practice is looking for an experienced receptionist and administrator to join our friendly, dedicated team.
The successful candidate will have excellent communication and team working skills, be hardworking, reliable and be able to work under pressure, as well as having an aptitude to learn. They will be patient-centred and have outstanding customer service skills.
Ideally the successful candidate will have worked in a GP surgery and have a thorough knowledge of our clinical system EMIS web.
A list of duties includes but is not limited to:
Patient-specific duties
Workflow administration for clinical correspondence.
Patient registrations and deductions.
Effective reception triage and signposting.
Processing requests for appointments, visits and telephone consultations.
Maintaining and monitoring the Practice appointments system.
Processing repeat prescription and acute prescription requests.
Admin duties
Processing and distributing incoming (and outgoing) mail.
Filing and retrieving paperwork.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
General duties
Provision of refreshments for staff and visitors as required.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Opening-up/locking-up of Practice premises and maintaining security.
Abide by all Practice policies, procedures and protocols.
Please contact the Practice Manager for more information practice.manager.w91051@wales.nhs.uk
We are a well-established, friendly and forward thinking practice committed to providing high quality care and supporting the continued development of our practice team.
We are an open minded, organised yet flexible team, with a welcoming and supportive culture. We embrace change and improvement and are committed to continually developing our services for both our patients and our staff. We are also actively involved in our cluster.
We are a suburban practice serving a mixed socio-economic population of approximately 8,700 patients. We have a modern, skill mixed and progressive team consisting of 2 GP Partners, 2 Salaried GPs, 2 long-term locum ANP's, 2 Practice Nurses, 1 HCSW, and an excellent and supportive administration team.
We use EMIS Web and have access to a range of digital tools to support efficient clinical working, including Lexacom digital dictation, Anima documents and Scribe and Accurx.
We benefit from easy and fast access to the M56, M53 and A55, making the practice easily accessible from Cheshire, Merseyside, Manchester and North Wales.
Uniquely, we are located between two hospitals providing secondary care services: - Wrexham, within NHS Wales and Chester, within NHS England. This provides our team with an interesting and distinctive cross-border healthcare environment.
Qualifications
Essential
- Good standard of general education, including GCSE English and Maths (or equivalent)
- Basic IT qualification or demonstrable IT literacy, with the ability to use email, Microsoft Office and computerised systems.
- Willingness to undertake relevant training, including practice-specific systems, NHS information governance, confidentiality and safeguarding.
- Ability to demonstrate competence in written and verbal communication.
Desirable
- Previous training or qualification in medical administration/reception.
- Training in customer service, telephone skills or administration.
- Understanding of NHS/primary care administration, gained through relevant training or previous employment.
Additional criteria
Essential
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Good telephone manner.
- Ability to prioritise workload and work as part of a team.
- Ability to maintain strict confidentiality.
- Good attention to detail and accuracy.
- Ability to use initiative while knowing when to seek assistance.
- Understanding of the importance of patient confidentiality and information governance.
Desirable: - N/A
Experience
Essential
- Experience of working in a busy reception, administrative, customer service or public-facing environment.
- Experience of dealing with members of the public, including people who may be distressed, anxious or upset.
- Experience of handling confidential information appropriately.
- Experience of using computerised systems and dealing with telephone enquiries.
Desirable
- Previous experience working in a GP surgery, NHS, healthcare or other medical environment.
- Experience using EMIS or another clinical/patient administration system.
- Experience of NHS primary care processes, appointment systems and/or referrals.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 September 2026
Last checked
17 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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