Receptionist

• Welcome patients and visitors in a courteous and professional manner.
• Answer incoming telephone calls and deal with enquiries efficiently.
• Book, amend, and cancel patient appointments.
• Signpost prescription requests in line with practice procedures.
• Register new patients and update patient records accurately.
• Manage incoming and outgoing correspondence.
• Liaise with GPs, nurses, and other healthcare professionals as required.
• Maintain patient confidentiality at all times.
• Assist with administrative duties to support the practice team.
• Ensure the reception area remains tidy and welcoming.

• We are proud of our current CQC rating of Good, with an Outstanding rating for responsiveness.
• Our multidisciplinary team includes GPs, advanced nurse practitioners, practice nurses, a fulltime clinical pharmacist, physiotherapist, nursing associate, HCA and GPAs.
• We are a teaching practice, with a strong focus on learning and professional development for all staff.
• We have an excellent relationship with our patient participation group and local charity, Olney is Kind, reflecting our strong community links.

• Full training and ongoing support
• Friendly and supportive working environment
• Opportunity to develop skills within primary care
• NHS pension scheme (if applicable)
• Costco membership
• Wellbeing assistance
• Annual leave entitlement in line with practice policy

Essential

• Excellent communication and interpersonal skills.
• Good organisational and administrative abilities.
• Ability to remain calm and professional in a busy environment.
• Strong attention to detail and accuracy.
• Good IT skills, including Microsoft Office applications.
• Ability to work effectively as part of a team.

Desirable

• Previous receptionist, customer service, or administrative experience.
• Experience working within a healthcare setting.
• Knowledge of the SystmOne clinical system would be advantageous, but is not essential.
• Understanding of patient confidentiality and data protection requirements.