Receptionist / Patient Administrator

Duties may be varied from time to time

under the direction of the senior receptionist/practice manager, dependent on

current and evolving practice workload and staffing levels:

Opening & locking up of practice

premises and maintaining security in accordance with Practice protocols;

Maintaining and monitoring the

practice appointment system;

Processing personal and telephone

requests for appointments, visits and telephone consultations; ensuring

callers are directed to the appropriate healthcare professional;

Completing appointment requests with

patient information into our GP Triage System

Processing, scanning and

distributing incoming and outgoing mail;

Taking messages and passing on

information;

Filing and retrieving paperwork;

Processing repeat prescriptions in

accordance with practice guidelines;

Computer data entry/data allocation

and collation; processing and recording information in accordance with practice

procedures;

Use a wide range of computer systems

including, Emis Web, Klinik, Docman, and AccuRx.

Initiating contact with and

responding to requests from patients, other team member and associated

healthcare agencies and providers;

Providing clerical assistance to

practice staff as required including word/data processing, filing, photocopying

and scanning.

Ordering and monitoring

of forms, sample bags and other supplies.

Dealing with clinical waste/sharps

boxes;Keeping the reception area,

notice-boards and leaflet dispensers tidy and free from obstructions and

clutter.

The duties and responsibilities to

be undertaken by members of the practice reception team may include any or all

of the items in the following list. Duties may be varied from time to time

under the direction of the senior receptionist/practice manager, dependent on

current and evolving practice workload and staffing levels:

Opening up/locking-up of practice

premises and maintaining security in accordance with Practice protocols;

Maintaining and monitoring the

practice appointments system;

Processing personal and telephone

requests for appointments, visits and telephone consultations and ensuring

callers are directed to the appropriate healthcare professional;

Completing appointment requests with

patient information into our GP Triaging System

Processing, scanning and

distributing incoming (and outgoing) mail;

Taking messages and passing on

information;

Filing and retrieving paperwork;

Processing repeat prescriptions in

accordance with practice guidelines;

Computer data entry/data allocation

and collation; processing and recording information in accordance with practice

procedures;

Use a wide range of computer systems

including, Emis Web, Klinik, Docman, and AccuRx.

Initiating contact with and

responding to requests from patients, other team member and associated

healthcare agencies and providers;

Providing clerical assistance to

practice staff as required including word/data processing, filing, photocopying

and scanning;

Ordering, re-ordering and monitoring

of forms, sample bags and other supplies;

Dealing with clinical waste/sharps

boxes;

Keeping the reception area,

notice-boards and leaflet dispensers tidy and free from obstructions and

clutter.

Assisting to maintain practices

procedures.

In the course of seeking treatment,

patients entrust us with, or allow us to gather, sensitive information in

relation to their health and other matters. They do so in confidence and have

the right to expect that staff will respect their privacy and act appropriately;

In the performance of the duties

outlined in this job description, the post-holder may have access to

confidential information relating to patients and their carers, practice staff

and other healthcare workers. They may also have access to information relating

to the practice as a business organisation. All such information from any

source is to be regarded as strictly confidential;

Information relating to patients,

carers, colleagues, other healthcare workers or the business of the practice

may only be divulged to authorised persons in accordance with the practice

policies and procedures relating to confidentiality and the protection of

personal and sensitive data.

The post-holder will assist in

promoting and maintaining their own and others health, safety and security as

defined in the practice health & safety policy, the practice health &

safety manual, and the practice infection control policy and published

Using personal security systems

within the workplace according to practice guidelines;

Identifying the risks involved in

work activities and undertaking such activities in a way that manages those

risks;

Making effective use of training to

update knowledge and skills;

Using appropriate infection control

procedures, maintaining work areas in a tidy and safe way and free from

hazards;

Actively reporting of health and

safety hazards and infection hazards immediately when recognised;

Keeping own work areas and general /

patient areas generally clean, assisting in the maintenance of general

standards of cleanliness consistent with the scope of the job holders role;

Undertaking periodic infection

control training (minimum annually);

Reporting potential risks

identified.

The post-holder will support the

equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the

importance of peoples rights, interpreting them in a way that is consistent

with practice procedures and policies, and current legislation;

Respecting the privacy, dignity,

needs and beliefs of patients, carers and colleagues;

Behaving in a manner which is

welcoming to and of the individual, is non-judgmental and respects their

circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in

any training programme implemented by the practice as part of this employment,

Participation in an annual

individual performance review, including taking responsibility for maintaining

a record of own personal and/or professional development;

Taking responsibility for own

development, learning and performance and demonstrating skills and activities

to others who are undertaking similar work.

Quality

The post-holder will strive to

Alert other team members to issues

of quality and risk;

Assess own performance and take

accountability for own actions, either directly or under supervision;

Contribute to the effectiveness of

the team by reflecting on own and team activities and making suggestions on

ways to improve and enhance the teams performance;

Work effectively with individuals in

other agencies to meet patients needs;

Effectively manage own time,

workload and resources.

The post-holder should recognise the

importance of effective communication within the team and will strive to:

Communicate effectively with other

team members;

Communicate effectively with

patients and carers;

Recognize peoples needs for

alternative methods of communication and respond accordingly.

Contribution to the implementation

The post-holder will

Apply practice policies, standards

and guidance;

Discuss with other members of the

team how the policies, standards and guidelines will affect own work;

Participate in audit where

appropriate.

Millbarn Medical Centre is a busy NHS GP practice, situated on the outskirts of Beaconsfield.

We offer Community and Private clinics on site, in addition to daily general practice work.

Qualifications

Essential: - Good understanding of language and communication.; - Computer literate.

Desirable: - Understanding of NHS organisations.; - Previous experience of clinical computer systems.