Receptionist

As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services, and maintaining patient records and confidentiality. You will also be involved in emailing, scanning, and coding clinical correspondence as well as processing prescription requests. You will utilize other information systems to support efficient workflow processes. We are looking for colleagues who have reception or customer care experience, are excellent communicators both spoken and written, and possess basic PC skills like Word, Excel, and email. Previous experience in the NHS is welcome but not essential.

Job title: Receptionist/Administrator

Location: Mitchison Road Surgery

Salary: Up to £25,838.00 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Ideal Candidate: What we look for in new colleagues:

Package Description: How well support you:

Operose Health is dedicated to delivering local primary care services at scale. Our mission is to improve access, outcomes, and patient experience. Employees at Operose Health are encouraged to live our values and strive to be the best they can be for both the patients and themselves, because we CARE. Our core values are Caring, where we listen and support individuals with compassion and understanding; Ambitious, with a focus on redefining and revolutionizing primary care; Resourceful, where creativity and lifelong learning are encouraged; and Excellence, aiming to achieve the highest standards for patients, employees, and NHS partners.

Qualifications