Receptionist

To act as a central

point of contact for patients, the distribution of information, messages and

enquiries for the clinical team, liaising with the multidisciplinary team

member and external agencies such as secondary care and community service

providers.

The successful candidate must be flexible to cover additional hours as required by the needs of the surgery and be happy to work between 7:45 and 18:30 on a rota basis.

The core

responsibilities of the receptionist are as follows. On occasion, there may be

a requirement to carry out tasks not listed below, that are within the

reasonable scope of the role.

Maintain

and monitor practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, dealing with the callers request appropriately

Signpost

patients to the correct service

contact with and responding to, requests from patients, team members and

external agencies

Data entry

of new and temporary registrations and relevant patient information as

requested

Input data

as necessary onto patients healthcare records

Direct

requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors

letters

Manage all

queries as necessary in an efficient manner

Carry out

system searches as requested

Support

all clinical staff with general tasks as required

Photocopy

documentation as required

Maintain a

clean, tidy and effective working area

Monitor

and maintain the reception area and notice boards

In addition to the

core responsibilities, the Receptionist may be requested to;

1.

Action

incoming emails and correspondence as necessary

2.

Complete

opening and closing procedures in accordance with the rota

3.

Partake in

audit as directed by the audit lead

4.

Support

admin team, providing cover during absences

5.

Scan

patient related documents and attach scanned documents to patients healthcare

record

Newington Road Surgery is a leading NHS General Practice located in Ramsgate, Kent, committed to delivering high-quality, patient-centred primary healthcare. The practice serves a diverse population and aims to provide accessible, safe, and effective care tailored to individual needs.

Our mission is to offer comprehensive medical services that promote health and wellbeing within our community. We value clinical excellence, patient satisfaction, and continuous improvement, ensuring that care is delivered with compassion and professionalism.

Newington Road Surgery strives to maintain the highest standards of clinical care and patient experience. Our team of experienced GPs, nurses, and administrative staff work collaboratively to ensure timely access to services and continuity of care. The practice is regularly inspected by the Care Quality Commission and has consistently achieved a Good rating, reflecting its dedication to safe and effective healthcare delivery

Experience

Desirable: - Experience in a GP practice; - Experience with EMIS; - Clear, polite telephone manner; - Competent in the use of Office and Outlook

Qualifications

Essential: - Educated to GCSE level or equivalent