Receptionist Morlais Medical Practice

Answering incoming calls, transferring calls or dealing with

callers requests appropriately.

Signposting patients to the appropriate service or health

care professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a

positive and friendly image to patients and other visitors, either in person or

via the telephone.

You will be working between the hours of 8am and 6.30pm

there may be a need to work at our branch sites.

Call Handler / Telephonist

Line Manager: Hayley Morgan

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way

We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.

Please visit Practice website.

Additional Criteria

Essential: - Working has part of a Team

Desirable: - n/a

Experience

Essential: - Customer Service experience

Desirable: - Experience of working in primary care

Qualifications

Essential: - Call Handling

Desirable: - GCSE Grade 1 to C in English and Maths