Receptionist - Meddygfa Emlyn

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

To provide general clerical support to the practice manager, doctors and health professionals.

1. Provide reception desk duties as required.

2. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel within an appropriate time scale.

3. Maintain an appointments register.

4. Relay messages and home visits to appropriate staff/GPs within an appropriate time scale.

5. Provide repeat prescriptions on request.

6. Maintain an accurate filing system both paper and electronic.

7. Keep reception area tidy and safe.

8. Provide medical administration support (including arranging appropriate follow up appointments)

9. Be aware of and maintain confidentiality through knowledge of the Caldicott guidelines.

10. Be aware of and maintain all Health & Safety Regulations.

11. Any ad hoc duties as required by the Practice Manager or Senior Receptionist.

12. Continuing education including CPR update.

Friendly Practice located in the rural area of Newcastle Emlyn. We are a partnership of five doctors together with 3 salaried doctors, an Advanced Nurse Practitioner and a full health care team of practice nurses, community nurses, pharmacist, health visitor and midwives, assisted by our administrative staff.

Qualifications

Essential: - Willingness to undertake further training; - Pleasant and outgoing manner

Desirable: - Computer skills; - Welsh speaking

Experience

Desirable: - Previous reception experience; - Previous experience working within a Primary Care setting