Receptionist

Your duties will include (but not limited to):

Reception duties

Use of appointment systems

Processing of medical records

Preparation of consulting rooms

Operation of telephone system

Start and end of day procedure

Shift patterns

Week

1

Monday- 08:00 am - 04:00 pm

Tuesday-

12:00 pm - 08:00 pm

Wednesday-

Day off

Thursday-

12:30 pm - 08:00 pm

Friday-

08:00 am - 04:00 pm

Saturday-

09:00 am - 05:00 pm

Week

2

Monday-

08:00 am - 04:00 pm

Tuesday-

12:00 pm - 08:00 pm

Wednesday-

12:00 pm - 08:00 pm

Thursday-

12:00 pm - 08:00 pm

Friday- 08:00 am - 04:00 pm

Please note on Saturdays pay is time and a third.

RECEPTION DUTIES

Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner

Using Care Navigation to direct patients to the right healthcare professional the first time to ensure patients receive the right support, at the right time to help manage patients needs.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed

Advise patients of relevant charges for private services, accept payment and issue receipts for same

Respond to all queries and requests for assistance from patients and other visitors

In conjunction with the senior receptionist ensure that requests for prescriptions are actioned where possible within one working day

Entering requests for home visits onto the relevant GPs home visit ledger on SystmOne including and information regarding the patient and alerting the GP of this.

Ensure reception and waiting areas are kept neat and tidy

Take part in North Easington Extended Access rota, working on some weekends and public holidays at an enhanced rate.

USE OF APPOINTMENT SYSTEMS

Ensure total familiarity with appointment system in use including regular and incidental variations

Book appointments and reviews ensuring sufficient information is recorded to do this

Monitor effectiveness of the system and report any problems or variations required

PROCESSING OF MEDICAL RECORDS

Refile records as required, ensuring that strict alphabetical order is adhered to

Where necessary ensure correspondence, reports, results, etc. are scanned into the correct record and an entry to be put in the patients computer record using the relevant read code where necessary.

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

Ensure hospital letters, x-rays etc. are scanned into patient records within SystmOne

Pull off all printouts for patients medical records being returned

PREPARATION OF CONSULTING ROOMS

Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required. Ensure that any consumables with an expiry date are in date. Adhering to health and safety protocols.

Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure

OPERATION OF TELEPHONE SYSTEM

Receive and make calls as required. Divert calls and take messages as appropriate

Ensure that system is operational at the beginning of each day and switched over to night service.

START AND END OF DAY PROCEDURES

Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients

Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated when necessary

SPECIAL REQUIREMENTS OF THE POST

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.

Excellent communication skills

BENEFITS OF THE JOB

Marlborough Surgery is an established teaching practice based in a modern, purpose-built building with easy access and free parking. We are a friendly, supportive team with 5 GP Partners, 1 Salaried GP, 7 GP Registrars, 3 advanced clinical practitioners, 2 Practice Nurses, 1 Associate Nurse, 2 HCAs, 3 Pharmacists, 1 Pharmacist Technician and a large reception/admin team. We hold regular full team and clinical meetings and encourage friendly informal coffee get togethers.

We have over 11,500 patients, high QOF achievers and rated Good by CQC.

Qualifications

Experience

Skills & Behaviours