Receptionist

• Greeting patients and visitors in a friendly and professional manner.
• Answering telephone calls and dealing with patient enquiries.
• Booking, amending and cancelling appointments.
• Processing repeat prescription requests in accordance with practice procedures.
• Updating and maintaining accurate patient records.
• Managing incoming and outgoing correspondence.
• Supporting clinicians and the wider practice team with administrative tasks.
• Maintaining confidentiality at all times.

Desirable

• Customer Service Qualification (NVQ Level 2 or equivalent).
• Business Administration Qualification (NVQ Level 2 or equivalent).
• Medical Receptionist Qualification.
• ECDL or equivalent IT qualification.
• Training in confidentiality, GDPR, or information governance.
• No formal qualifications are essential for this role. Full training will be provided to the successful candidate.

Essential

• Experience of working with the public.
• Excellent customer service and communication skills.
• Experience of using computer systems and Microsoft Office applications.
• Ability to work as part of a team and manage a busy workload.

Desirable

• Previous experience working in a GP Practice.
• Experience of using EMIS Web or other clinical systems.
• Previous NHS experience.
• Experience of appointment booking and diary management.
• Experience of handling confidential information.
• Experience of working in a reception, administrative, or call handling role.
• Experience of processing prescriptions and referrals.
• Experience of dealing with challenging situations and resolving patient queries in a professional manner.

Essential

• Friendly, professional and approachable manner.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Good organisational skills and attention to detail.
• Ability to remain calm and professional when working under pressure.
• Reliable, punctual and flexible.
• Commitment to providing excellent patient care and customer service.
• Knowledge of NHS and Primary Care services.
• Knowledge of GP appointment systems and care navigation.
• Understanding of patient confidentiality, GDPR and Information Governance.
• Experience of working in a fast-paced environment.
• Willingness to undertake further training and development.
• Flexible approach to covering shifts and supporting colleagues when required.

Desirable

• Ability to work within practice policies and procedures.
• Commitment to equality, diversity and inclusion.
• Satisfactory references and completion of pre-employment checks.