Receptionist
Lister House Surgery
Derby, DE23 8RJ · DERBY, DE73 6SW · DERBY, DE24 8NH · DERBY, DE21 2HT
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
11 September 2026
9 days left
Job description
We are currently looking for an enthusiastic individual with excellent communication skills to join our friendly Reception team. The main purpose of a...
- To deliver a quality service, dealing directly with patients, relatives, and carers either face to face or via telephone.
- Reception responsibilities include general enquiries, booking and cancelling of appointments, making sure patient details are up to date and correct, copying and scanning of documents in a timely and accurate manner.
- Efficiently deal with patients and clinicians requests in line with practice policy.
- Assist patients in the completion of our total triage form ensuring relevant information is relayed clearly.
We are friendly GP practice with over 70 years of history, led by a stable, forward-thinking Partnership that is ready to embrace the new look of Primary Care.
We have four site and over 46,000 patients across the city of Derby.
We seek someone who is keen to become a part of a growing and supportive team and is looking to work in an ambitious practice.
In return, Lister House Surgery will offer you the following benefits:
- Generous holiday entitlement
- NHS Pensions Scheme
- Access to variety of NHS discounts
- Employee EAP well-being support
- Employee discounts
Qualifications
Essential
- Educated to GCSE including English or equivalent
Desirable
- NVQ level 2 in a customer service or similar customer service qualification
Experience
Essential
- 1 years experience in a customer service/reception environment
Desirable
- Previous experience of team work
- Previous NHS experience
- Experience of using SystmOne (or similar)
Personal Qualities
Essential
- Proven ability to liaise appropriately with members of staff at all levels
- Ability to maintain confidentiality
- Able to cope well under pressure
Skills
Essential
- A good knowledge of Microsoft Office products and the ability to use email/internet.
- Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
- Good interpersonal/organisational skills
- Knowledge of operation of office equipment (photocopying essential, scanning desirable)
- Ability to file accurately
- Ability to translate information and details accurately both verbally and written
- Understanding, acceptance, and adherence to a strict code of confidentiality
- Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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