Receptionist- Homeless Health Service

• We're looking for people who share our passion for the NHS and delivering "patient care by people who care".
• Good general education, including GCSE grade 4 or equivalent qualifications in English and Mathso Good computer literacyo Ability to listen and respond appropriately to patients and staff with differing needso Ability to convey information accurately both verbally and in writingo Ability to work within a team and take instructions as requiredo Experience of working in a front-line or general practice roleo Initiative and problem-solving skillso Maintaining confidentiality at all timeso Accurate record-keeping with attention to detailo Motivation to contribute to BrisDoc's core values

• Engage and Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.
• Accurate Documentation: You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system.
• Safety and Patient Care: You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety.
• Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.

• Prescription requests and queries
• Referrals
• Registrations and deductions
• Workflow, post and electronic document management.
• Emails

• Play a vital role in welcoming and engaging with patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way
• Empower individuals to take control of their health and work towards healthier, more stable lives
• Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

• Join a friendly and committed Patient Services (Reception) team at the Homeless Health Service
• Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences
• Help shape and improve services in an environment that welcomes your input and ideas

• Develop your skills in communication, patient care, and healthcare systems through ongoing training and support
• As an Employee Ownership Trust, you're a co-owner who is empowered to shape the future of our organisation and take part in decision-making

• Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and Employee Assistance Programme

Essential

• Previous suitable experience in a related field
• Experience of working in a front-line or general practice role
• Previous experience of working with vulnerable and chaotic groups

Desirable

• Experience of dealing with people with mental health problems
• Experience of working with homeless or vulnerably housed people
• Previous work in General Practice or other healthcare environment

Essential

• Good computer literacy
• Ability to deal sensitively with anguished, distressed, and occasionally aggressive individuals
• Ability to liaise with co-workers, both clinical and operational staff
• Ability to convey information accurately both verbally and in writing
• Ability to work within a team and follow instructions
• Initiative and problem-solving skills
• Accurate record-keeping with attention to detail
• Excellent telephone manner
• Effective time management and strong organisational skills