Receptionist

Be responsible in meeting and greeting patients and visitors to HCT outpatient clinics, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of the specific clinics and Hertfordshire Community NHS Trust.

High level customer service and confidentiality is expected when managing visitors, enquiries for information and calls to the services.

Be able to demonstrate an understanding and communicate effectively with patients and carers using skills of tact diplomacy, patience, persuasion, de-escalation and compassion.

Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.

Communicate clearly and confidentially information to clinicians and other members of the multidisciplinary teams.

In addition, the post holder will act as a point of contact for patient queries and ensuring patient confidentiality is always maintained In line with expectation and Trust policy.

See full job description and specification

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Thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you

Qualifications and Training

Essential: - Educated to G.C.S.E. or equivalent.; - NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience.

Desirable: - Customer Care experience

Experience and Knowledge

Desirable: - SystmOne,; - NHS experience; - Managing e-mail

Skills and Abilities

Personal qualities