Receptionist - Headquarters

• Providing a professional reception service, welcoming visitors and directing them to the appropriate person or department.
• Receiving, managing and directing telephone enquiries, taking accurate messages and ensuring information is passed on promptly.
• Managing meeting room bookings and supporting meeting arrangements, including room setup and equipment requirements.
• Providing general administrative and clerical support, including typing documents, drafting routine correspondence and distributing information as required.
• Maintaining accurate filing systems, records and distribution lists, ensuring information is kept up to date.
• Updating contact directories, circulation lists and other administrative records as required.
• Receiving deliveries and post, maintaining appropriate records and arranging distribution to the relevant teams and departments.
• Escalating any issues affecting the operation of reception or switchboard services to the appropriate manager.
• Ensuring the reception area is maintained to a high standard and presents a professional environment for visitors and staff.
• Working as part of the Executive Services Administration Team, providing support across Headquarters services as required.
• Undertaking any other reasonable duties within the role and grade of the post.

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in-house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• Supporting wellbeing networks
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
• A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Essential

• Demonstrates a polite and professional manner.
• Clear and articulate speech.
• Ability to work on own initiative and as part of a team.
• Ability to pay attention to detail.
• Excellent telephone manner.
• Ability to adopt a conscientious and reliable approach to work.
• Ability to maintain confidentiality.
• Displays an even temperament and helpful manner.
• Ability to work calmly under pressure.
• Presents a professional image on behalf of the Trust.