Receptionist

As a Receptionist at Harvey Group Practice, youll be the first friendly face patients meet whether in person or over the phone. Your main duties will include greeting and assisting patients, managing appointments, handling incoming calls and messages, and supporting the clinical team with administrative tasks. Youll help ensure the smooth day-to-day running of the practice by maintaining accurate records, processing prescriptions and forms, and providing clear, compassionate communication at all times.

This is a varied and rewarding role that requires strong organisational skills, attention to detail, and the ability to stay calm under pressure. Youll work closely with a supportive team, contributing to the delivery of excellent patient care in a professional and welcoming environment.

Surgery Receptionist plays a key role in delivering efficient and friendly

front-line support to patients and healthcare professionals. They manage

appointments, handle inquiries, and provide administrative support to ensure

smooth operations within the surgery.

Greet

and assist patients both in person and on the phone.

Schedule

appointments with doctors, nurses, and other healthcare professionals.

Handle

patient queries, complaints, and requests in a professional manner.

Inform

patients about surgery policies, procedures, and services.

Maintain

and update patient records using the surgerys clinical system.

Process

prescription requests, referrals, and medical reports.

Assist

with registration of new patients, ensuring all relevant paperwork is completed

if required.

Collect

and process payments for non-NHS services.

Communicate

effectively with GPs, nurses, and other healthcare staff to coordinate patient

care.

Ensure

messages are relayed promptly and accurately to the relevant healthcare

professionals.

Liaise

with external health providers, such as hospitals, pharmacies, and specialists.

Ensure

all patient information is handled with utmost confidentiality and complies

with data protection regulations (GDPR).

Adhere

to the surgerys policies on patient confidentiality, data security, and

safeguarding.

Manage

waiting room areas, ensuring patients are seen in an orderly and timely manner.

Assist

in the coordination of home visits for patients unable to attend the surgery.

(if needed)

Strong

communication and interpersonal skills

Ability

to multitask and work under pressure

Excellent

organisational skills

Proficiency

with Microsoft Office and clinical systems (training provided if necessary)

Good

time management and problem-solving abilities

A

calm and professional attitude, especially in stressful situations

Continue

to keep up with practice training and policy modules.

Harvey Group Practice is a well-established, forward-thinking GP surgery dedicated to delivering high-quality, patient-centred care. Our team is made up of experienced GPs, nurses, healthcare assistants, pharmacists, and a friendly, supportive administrative team who all work closely together to provide the best possible service to our community.

We take pride in creating a positive, inclusive, and collaborative workplace where every team member is valued and supported. The atmosphere is busy yet welcoming, and teamwork is at the heart of everything we do.

Working with us means being part of a practice that encourages personal development, offers regular training opportunities, and values work-life balance. We foster an environment where ideas are welcomed, achievements are recognised, and staff well-being is prioritised.

If youre looking for a role where you can grow, feel supported, and contribute to meaningful patient care, Harvey Group Practice is a great place to be.

Experience