Receptionist

• Provide admin support to the clinical team
• Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients' demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.
• Monitor own performance against agreed objectives as identified in the appraisal process.
• Ensuring general tidiness of the reception environment.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
• Recording messages accurately in the daily diary for all team members

Essential

• Previous Customer Service Experience
• Working in confidential Environment
• Knowledge of Data Protection & Confidentially
• Effective Time Management Skills
• Microsoft
• Excellent Communication Skills telephone and F2F

Desirable

• Patient administration background
• Knowledge of the EPR/Paris systems
• Previous experience in Healthcare setting
• Previous Receptionist experience

Desirable

• Experience of working within NHS