Receptionist
Farley Road Medical Practice
South Croydon, CR2 7NGView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
28 October 2026
7 days leftJob description
We are looking for a part time receptionist (18 hrs per week) to join our friendly team. The role of a GP receptionist is an important part of the pra...
- Welcoming patients and providing a friendly and professional first point of contact.
- Answering telephone calls and dealing with patient queries.
- Booking, cancelling and changing appointments appropriately.
- Helping patients understand how they can access the different services available.
- Signposting patients to the most appropriate healthcare professional or service.
- Processing administrative requests and updating patient information.
- Handling confidential and sensitive information appropriately.
- Supporting GPs, nurses, care coordinators and the wider practice team.
- Managing patient requests through systems such as the NHS App and online consultation services.
- Ensuring messages and requests are passed to the appropriate team member.
- Following practice policies, procedures and confidentiality requirements.
As a GP Receptionist, you will be the first point of contact for patients, providing a friendly, professional and welcoming service. You will handle patient enquiries, book and manage appointments, answer telephone calls, process administrative tasks and signpost patients to the appropriate service.
The role requires excellent communication and organisational skills, a calm and professional manner, and the ability to work effectively as part of a busy practice team. Confidentiality, accuracy and a patient-centred approach are essential.
We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.
Experience
Essential
- GSCE Level qualifications in English & Maths or equivalent
- A demonstrable commitment to professional development.
- Previous experience in dealing with the public
- Reception experience.
- Good computer skills, Microsoft Word and Excel
- Excellent interpersonal and communication skills
Desirable: - A recognised IT qualification.; - Previous work experience at a GP Practice; - Experience of the EMIS Web System
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
6 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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