Receptionist

Key Responsibilities include

Greeting and assisting patients at the reception desk

Managing appointments, cancellations and patients enquiries

Answering telephone calls and directing queries appropriately

Processing repeat prescription requests

Supporting the administrative and clinical team with day-to-day tasks

Maintaining confidentially and ensuring accurate record- keeping

Processing ingoing and outgoing patient records

This is a patient facing role that requires excellent communication skills, attention to detail, and a calm, efficient approach to working in a fast-paced environment.

Reception duties

Ensure an effective and efficient reception

service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain

procedures and make new and follow-up appointments.

Using your own judgment and communication

skills ensure that patients with no prior appointment but who need urgent

consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal

requirements to new patients and those seeking temporary cover and ensure

procedures are completed.

Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt

appropriate delivery.

Enter requests for home visits into the home

visits book, ensuring careful recording of all relevant details and where

necessary refer to Duty Doctor.

Action repeat prescription requests and ensure

that they are ready for collection by the patient within 72 hours, in line with

Practice protocol.

Take action on clinicians requests for further

information/patient contact information etc. (including computerised practice

notes), ensuring completion of all associated paperwork.

Advise patients of relevant charges for private

(non-General Medical Services) services, accept payment and issue receipts for

same.

Enter patient information on to the computer as

required.

Prepare clinical rooms for surgeries, supply

prescription forms and record numbers in use and ensure adequate supplies of

consumables (including bottles, couch rolls, test request forms etc.).

Premises

Open up premises at the start of the day when

first to arrive, de-activate alarm and make all necessary preparations to

receive patients.

When last to leave at the end of the day,

ensure that the building is totally secured, internal lights are off and the

alarm activated.

Ensure that all new patients are registered

onto the computer system promptly and accurately

Make and serve refreshments for meetings,

ensure the kitchen is kept clean and tidy and air and tidy the waiting room in

turn with other staff.

Covering colleagues holiday and sick cover as

required.

Process incoming and outgoing mail according to

practice protocols.

Record actions taken in patient record where

appropriate or in accordance with practice protocols.

Complete other Daily/ Weekly and Monthly core

tasks to support to smooth running of the reception area

Any other administration duties as necessitated

by the needs of the practice.

Confidentiality

In the course of seeking

treatment, patients entrust us with, or allow us to gather, sensitive

information in relation to their health and other matters. They do so in confidence and have the right

to expect that staff will respect their privacy and act appropriately.

In the performance of

the duties outlined in this Job Description, the post-holder may have access to

confidential information relating to patients and their carers, Practice staff

and other healthcare workers. They may also have access to information relating

to the Practice as a business organisation. All such information from any

source is to be regarded as strictly confidential.

Information relating to

patients, carers, colleagues, other healthcare workers or the business of the

Practice may only be divulged to authorised persons in accordance with the

Practice policies and procedures relating to confidentiality and the protection

of personal and sensitive data.

Health & Safety

The post-holder will

assist in promoting and maintaining their own and others health, safety and

security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the

workplace according to Practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those risks

Making effective use of training to update

Using appropriate infection control procedures,

maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Act as Chaperone when requested by clinician

and in accordance with the Chaperone policy.

Equality and Diversity

The post-holder will

support the equality, diversity and rights of patients, carers and colleagues,

To include

Acting in a way that recognises the importance

of peoples rights, interpreting them in a way that is consistent with the

Practice policies and procedures, and current legislation

Respecting the privacy, dignity, needs and

beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the

individual, is non-judgmental and respects their circumstances, feelings

priorities and rights.

Personal/Professional Development

The post-holder will

participate in any training programme implemented by the Practice as part of

This employment, such training to include

Participation in an annual individual

performance review, including taking responsibility for maintaining a record of

their own personal and/or professional development

Taking responsibility for their own

development, learning and performance and demonstrating skills and activities

to others who are undertaking similar work

Quality

The post-holder will

strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality

and risk

Assess own performance and take accountability

for own actions, either directly or under supervision

Contribute to the effectiveness of the team by

reflecting on own and team activities and making suggestions on ways to improve

and enhance the teams performance

Work effectively with individuals in other

agencies to meet patients needs

Effectively manage own time, workload and

resources

Communication

The post-holder should

recognise the importance of effective communication within the team and will

Strive to

Communicate effectively with other team members

Communicate effectively with patients and

carers

Recognise

peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will

Apply Practice policies, standards and guidance

Earls Court Medical Centre is a friendly and supportive GP

Practice located in Central/West London, serving a diverse patient population

of approximately 6,800 patients. We are committed to delivering high-quality,

patient-centred primary care and providing an accessible, safe and efficient

service to our local community.

Our multidisciplinary team includes experienced GPs,

Clinical Pharmacists, Practice Nurses, HCA and social prescribers, all

supported by a skilled administrative and care navigation team. We work

collaboratively to provide personalised care, support effective long-term

condition management and improve access to healthcare through innovative

systems and online triage.

We pride ourselves on being an inclusive, forward-thinking

practice that values innovation, staff wellbeing and continuous improvement,

ensuring we offer the best possible care to our patients while maintaining a

positive and supportive working environment.

Experience

Qualifications