Receptionist

• Deliver a warm, welcoming and professional service to patients and visitors.
• Manage appointments, telephone calls and patient enquiries efficiently and accurately.
• Support patients with empathy, patience and understanding.
• Work collaboratively with clinicians and administrative colleagues to ensure smooth patient journeys.
• Maintain accurate records while ensuring confidentiality at all times.
• Undertake a range of administrative tasks to support the day-to-day operation of the practice.
• Contribute positively to a busy team environment and help deliver high-quality patient care.

• Answer telephone calls and respond to patient enquiries.
• Book, amend and cancel appointments using the practice clinical system.
• Direct patients to the most appropriate service or healthcare professional.
• Process repeat prescription requests in accordance with practice procedures.
• Scan, file and manage patient documentation.
• Register new patients and update patient information as required.
• Process incoming and outgoing correspondence.
• Maintain confidentiality and comply with GDPR and practice policies.
• Support clinicians and colleagues with administrative tasks.
• Maintain a clean, organised and welcoming reception area.
• Undertake additional duties as required to support the effective running of the practice.

Essential

• Experience in a customer-facing role.
• Experience of working as part of a team.
• Experience using computer systems and standard office software - you must be a confident user.