Receptionist/ Clerical Officer

To ensure confidentiality is maintained at all times.

Provide a friendly and comprehensive reception service to all staff and patients visiting the department.

Undertake efficient reception duties e.g. answering the phone and receiving people at the reception desk.

To deal efficiently and courteously with colleagues and all visitors at all times as per departmental standards.

Visitors to the department include, staff from other areas, company representatives, visiting medical staff and patient relatives.

Deal courteously with telephone calls and enquires and relay messages in an efficient manner as service standard, processing urgent referrals.

Assist with general clerical duties, including distributing incoming mail.

To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.

To collate and distribute clinic lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to clinic lists. This may include the booking of emergencies.

Print and distribute clinic lists in a timely manner.

Liaise with the nursing and medical teams within the department, to help maintain patient flow.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

Essential: - Maths/English GCSE or equivalent

Desirable: - NVQ 2 in Administration NVQ in Customer Service ECDL

Experience

Essential: - Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment

Desirable: - Previous experience working within the health care sector General experience of administration functions

Skills

Essential: - Good communication skills; - IT Skills

Desirable: - WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records; - Welsh speaking

Knowledge

Desirable: - Knowledge of data protection and patient confidentiality