Receptionist - CAMHS

• To provide a front of house reception service to the office, providing directions and information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics, booking follow-up appointments for clinics and send out appointment
• Answering the telephone and following up any queries generated by telephone calls. All persons to be received in a friendly and courteous
• To advise staff within the unit of any visitors
• Creating new case notes, upkeep and filing of case notes/medical reports to the standard required by the Trust Records Management
• Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service
• Be able to action electronic systems activity, i.e. data quality monitoring as directed by line
• Ability to input electronic clinical documentation/notes or scanning of notes
• Ability to access and utilise electronic data transfer (EDT)
• Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the
• Complying with health and safety regulations and evacuation of the patient area where necessary.
• The post holder will be required to follow prescribed work practices and routines. Agreed precedents cover all

• To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff
• To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines - To be aware of and work towards the Trusts strategic goals

• The post holder will be required to comply with the organisations standing order and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers
• The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/or responsibilities - The post holder must comply with and support the development of the performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers
• The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the
• The Trust aims to maintain the good will and confidence of its own staff, patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manager
• All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body

Essential

• Office Experience.
• Demonstrable Reception / Customer Service experience.
• PPrevious experience with clients/customers both face to face and over the phone.

Essential

• Non-judgmental attitude.
• Conscientious approach.
• Organisation Skills.
• PC & Keyboard Skills.
• Communication Skills
• Flexibility.
• Ability to prioritise effectively
• Very good Team working Skills.

Essential

• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require a standard DBS disclosure
• Use of a car or access to a means of mobility