Receptionist Call Handler

For a full job description please e-mail your request. Blow is an outline of the Key Areas of Responsibility:

Patient Access and Customer

Service Act as the first point of contact for patients, relatives, carers, and

healthcare professionals.

Handle telephone, face-to-face

and electronic enquiries professionally and efficiently.

Book, amend and cancel

appointments in accordance with practice procedures.

Support patients to access the

most appropriate service through effective signposting.

Manage walk-in enquiries and

maintain an organised waiting environment.

Patient Administration

Complete new patient and

temporary resident registrations.

Maintain accurate patient records

and demographic information.

Process requests for medical

summaries, letters, results, sick notes and vaccination-related services.

Manage eConsultations and other

digital requests in accordance with practice processes.

Complete administrative workflows

allocated by clinicians and colleagues.

Prescriptions and Clinical

Support

Process prescription requests

accurately and efficiently.

Respond to prescription enquiries

and liaise with pharmacies and clinicians.

Support clinicians with

administrative tasks linked to patient care.

Act as a chaperone when trained

and required.

Communication and Correspondence

Manage generic email accounts and

incoming practice correspondence.

Process ambulance reports,

letters and electronic communications.

Print and distribute

documentation as required.

Ensure all reception tasks are

actioned within agreed timescales.

Operational Responsibilities

Open and close reception and

practice areas in accordance with procedures.

Process payments received in

person and by telephone.

Manage incoming deliveries, post

and internal correspondence.

Maintain stock levels of forms,

leaflets and administrative supplies.

Monitor designated storage and

sample areas where applicable.

Maintain a clean, professional

and welcoming environment.

Clinics and Service Support

Support seasonal vaccination

programmes including Flu and COVID clinics.

Provide support for Saturday and

extended access clinics where required.

Assist with patient recalls,

invitations and clinic administration.

Team Working

Work collaboratively with

colleagues to ensure continuity of service.

Respond flexibly to changing

workloads and operational pressures.

Contribute positively to team

objectives and service improvements.

Core Competencies

Excellent communication, customer

service, attention to detail, organisation, digital literacy, professionalism,

confidentiality and problem-solving skills.

Values and Behaviours

Patient focused, respectful,

inclusive, accountable, reliable, professional and committed to continuous

improvement.

Confidentiality and Information

Governance

Maintain confidentiality at all

times and comply with data protection legislation, information governance

standards and practice policies.

Health, Safety and Safeguarding

Support a safe environment for

patients, visitors and colleagues and comply with safeguarding, infection

prevention and health and safety procedures.

Training and Development

Participate in mandatory

training, appraisal and ongoing professional development activities.

Flexibility Clause

This job description is not

exhaustive and may be amended to reflect changing service needs. The post

holder may be required to undertake other duties consistent with the role.

Fairfield Park Health Centre is a busy, friendly GP

practice in Bath, caring for around 14,500 patients with a team of 50 great

people across clinical and non-clinical roles. The practice is currently

working through a period of positive organisational development, including a

pay structure review, CQC inspection readiness, and a renewed focus on staff

wellbeing following a practice-wide listening exercise

We are dedicated to

providing the highest standard of care to our patients and regularly receive

positive feedback

The

practice is managed by four GP partners (two male and two female) and a

Practice Business Manager and Operations Manager. The practice is supported by 6

additional salaried GPs, a clinical team of some 40 Healthcare professional

including nurses, HCAs, plus management, administrative and reception teams.

There is a strong team ethos

within the practice and it is very important to the partners that this is

maintained and developed. The practice is a very comfortable place to work,

well maintained with a good team of friendly staff. There is a relaxed atmosphere at the surgery

and the environment is very pleasant to work in.

Qualifications