Receptionist

The successful candidate will be responsible for providing care navigation to patients. Duties will include face to face interaction, telephone enquiries and various administration tasks. You will undertake all aspects of the receptionist role and work effectively within a team dynamic.

The following are the core

responsibilities of the Receptionist.

There may be, on occasion, a requirement to carry out other tasks. This

will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment

system

Process personal, telephone and e-requests for

appointments

Answer incoming phone calls, transferring

calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to,

requests from patients, team members and external agencies

Clinically code data on the clinical system

Photocopy documentation as required

Data entry of new and temporary registrations

and relevant patient information as required

Input data into patients healthcare records

as necessary

Direct requests for information, i.e., SAR,

insurance/solicitors letters and DVLA forms appropriately

Manage all queries as necessary in an

efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area

at all times

Monitor and maintain the reception area and

notice boards

Support all clinical staff with general tasks as

requested

The Practice is run out of a purpose built building in the heart of Bunbury Village and consists of 2 GP Partners, 4 salaried GP's, 2 Advanced Nurse Practitioners, a Practice Nursing team, Dispensary and Reception team.

Qualifications

Experience