Receptionist - Bevan Medical Group

Core Receptionist duties

Dealing with patient queries face to face, over the

telephone and online.

Dealing with appointment requests; face to face, over the telephone and online.

Greeting and directing patients to booked appointments

Greeting and directing visitors to the surgery

Taking requests for prescription medication

Registering new patients

Dealing with incoming tasks from internal and external

sources

Inputting data into the patients healthcare records as

necessary

Making referrals to, and liaising with community teams and other external services

Handling non-NHS report requests, including collecting

payments from patients for non-NHS services

Input and extract information from the Practice clinical

system

Accurately

detail information on patients records within the clinical system

Maintain

and monitor the practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, transferring calls or dealing with the

callers request

appropriately

Signpost

patients to the correct service

Initiate

contact with and respond to, requests from patients, team members and external

agencies

Data

entry of new and temporary registrations and relevant patient information as

required

Input

data into patients healthcare records as necessary

Direct

requests for information, i.e., DSAR, insurance/solicitors letters and DVLA

forms to the administrative team

Manage

all queries as necessary in an efficient manner

Carry

out system searches as requested

Support

all clinical staff with general administrative tasks as requested

Undertake

a broad spectrum of administrative duties commensurate with the role

Be

an integral part of the general practice team

Act

as a chaperone as required

Be

aware of duties and responsibilities regarding current legislation and adhere

to practice policies and procedures on safeguarding adults and safeguarding

children

Support

in the delivery of enhanced services and other service requirements

Undertake

all mandatory training and induction programmes

Contribute

to and embrace the spectrum of clinical governance

Maintain

a clean, tidy, effective working area at all times

The successful applicant will have a duty to conform to the following:

Equality and Diversity

Patients

and their families have the right to be treated fairly and be routinely

involved in decisions about their treatment and care. They can expect to be

treated with dignity and respect and will not be discriminated against on any

grounds including age, disability, gender reassignment, marriage and civil

partnership, pregnancy and maternity, race, religion or belief, sex or sexual

orientation. Patients have a responsibility to treat other patients and our

staff with dignity and respect.

Staff

have the right to be treated fairly in recruitment and career progression.

Staff can expect to work in an environment where diversity is valued, and

equality of opportunity is promoted. Staff will not be discriminated against on

any grounds including age, disability, gender reassignment, marriage and civil

partnership, pregnancy and maternity, race, religion or belief, sex or sexual

orientation. Staff have a responsibility to ensure that they treat our patients

and their colleagues with dignity and respect.

Health & Safety including Fire Safety

The

post-holder is to manage and assess risk within the areas of responsibility,

ensuring adequate measures are in place to protect staff and patients and

monitor work areas and practices to ensure they are safe and free from hazards

and conform to health, safety and security legislation, policies, procedures

and guidelines.

All

personnel have a duty to take reasonable care of health and safety at work for

themselves, their team and others and to cooperate with employers to ensure

compliance with health and safety requirements.

Confidentiality

Patients entrust and permit us to collect and

retain sensitive information relating to their health and other matters

pertaining to their care. They do so in confidence and have a right to expect

all staff will respect their privacy and maintain confidentiality at all times.

Our current team comprises or GP's, ANP's, Nurses and Pharmacists, supported by friendly and experienced administrative and management teams.

We have a patient list size of over 8,200 patients, working from modern, purpose-built premises.

Experience

Qualifications

Knowledge and skills