Receptionist

This is a part-time post working Tuesday 07:45 - 18:00 and Friday 07:45 - 17:00 with an hour unpaid lunch break in each day. You will also be required to work some occasional additional shifts (possibly half days) to cover holiday / sickness but these are not regular.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The

following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to

carry out other tasks. This will be dependent upon factors such as workload and

Staffing levels

a.

Maintain

and monitor the practice appointment system

b.

Process

personal, telephone and e-requests for appointments

c.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

d.

Signpost

patients to the correct service

e.

Initiating

contact with and responding to, requests from patients, team members and

external agencies

f.

Clinically

code data on SystmOne

g.

Photocopy

documentation as required

h.

Data

entry of new and temporary registrations and relevant patient information as

required

i.

Input

data into patients healthcare records as necessary

j.

Manage

all queries as necessary in an efficient manner

k.

Maintain

a clean, tidy, effective working area at all times

l.

Monitor

and maintain the reception area and notice boards

m.

Support

all clinical staff with general tasks as requested

n.

Provide

cover during staff absences

o.

Action

incoming emails and correspondence as necessary

p.

Complete

opening and closing procedures in accordance with the duty rota

q.

Produce,

maintain and participate in the receptionist rota for lunch and out of hours

cover

We have a wide ranging clinical team including GP Partners, salaried GPs, Nurse Practitioners, Practice Nurses, a paramedic and HCAs. We then have our reception team, medical secretaries and admin team. We also have an in-house dispensary with it's own team of staff.

We are a large team but get on well and there is no feeling of hierarchy at all, the GPs are human too :-)

We get lots of compliments from our patients about being the best practice they've ever been at which is heartening as we all work hard to give the best service we can.

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics and English (C or above); - AMSPAR Receptionist Qualification; - NVQ Level 2 in Health and Social Care

Experience

Essential: - Experience of working with the general public

Desirable: - Experience of administrative duties; - Experience of working in a healthcare setting

Essential Skills