Receptionist

reception,

welcoming patients into the practice, checking them in and assisting with

queries in a friendly and professional manner.

phone calls and dealing with patient queries.

changing and cancelling appointments, including urgent and

routine appointments.

and responding to messages, including clinical and administrative

requests.

with GPs, nurses, healthcare assistants and other members of the practice

team.

patients to the most appropriate service, such as a

pharmacist, NHS 111, community services or a clinician.

sensitive and confidential information while maintaining patient

confidentiality and data protection.

the wider practice team with general administrative tasks.

with patients in a professional, friendly and compassionate way

As a Receptionist at Arlington Road Medical Practice, you will be an important part of our front-of-house team and one of the first points of contact for our patients. Youll provide a friendly, professional and helpful service both at the reception desk and over the telephone, helping patients access the right service or healthcare professional.

Alongside patient-facing responsibilities, youll provide general administrative support to the practice team, helping with the smooth running of the practice and supporting our clinical and administrative colleagues. Good communication, a positive approach and the ability to work well as part of a team are key to the role.

1. Reception and Patient Services

visitors to the practice in a friendly, professional and helpful manner.

patients for appointments and clinics.

appointments both face-to-face and using the practices computerised

appointment system.

appointments, reviews and clinics where appropriate.

temporary residents and other patients in accordance with practice

procedures, ensuring the appropriate information and forms are completed.

patient queries and messages both at the reception desk and

electronically, passing information to the appropriate member of the

practice team when required.

appropriate information and signposting to help them access the most

suitable service or healthcare professional.

2. Telephones and Communication

calls in a professional, friendly and helpful manner.

appointments over the telephone.

and provide appropriate information within the scope of the role.

other information to patients in accordance with practice procedures and

confidentiality requirements.

ensure they are passed to the appropriate member of the practice team.

appropriate person or service when necessary.

patients, carers, colleagues and other healthcare professionals, adapting

communication where required to meet individual needs.

3. Hospital Post and Samples

correspondence and post, date stamp and sort appropriately for scanning or

further action.

and staff, ensuring they are logged and processed correctly.

documentation where required.

correctly labelled and packaged in accordance with practice procedures.

collection where required.

correspondence and samples are prepared and ready for collection

4. Outgoing Mail

outgoing post in accordance with practice procedures.

correspondence is handled securely and confidentially.

5. Confidential Waste and

Shredding

paperwork appropriately using the designated confidential waste

facilities.

information is handled and disposed of in accordance with GDPR and

practice confidentiality procedures.

6. Closing and Securing the

Practice

For staff

Working the late shift

external doors are securely locked.

and lights are switched off where appropriate.

secure and the burglar alarm is set when the building is empty.

or issues to the appropriate person.

7. General Responsibilities

reasonable duties appropriate to the role and level of responsibility.

contribute to the smooth and effective running of the practice.

practice team, maintaining a positive and professional approach at all

times.

Working hours and availability will be discussed as part

of the application and interview process.

Please note that morning-only availability is not suitable for this

position. It is essential that candidates are able to work shifts that

finish at 6:00pm and 6:30pm. The working pattern may include a

combination of full-day and afternoon-only shifts.

Sitting in the heart of Eastbourne we are a patient practice serving circa 12,000 patients. We provide Primary Care through a variety of services, from GPs, Paramedics, Nurses and other care service roles. Each member of this close and friendly team play their part in delivering the best care service. We set ourselves apart through our service and care to the community and you will play an integral role alongside your colleagues.

What does it mean to work here?

Its an exciting time to join Arlington Road Medical Practice. We are a busy and varied practice, where teamwork, communication and supporting one another are an important part of everyday working life.

Youll be joining a hardworking and committed team where people are at the heart of what we do. We believe in supporting our staff to learn, develop and build their confidence, with training provided to help you grow into your role and develop your skills within Primary Care.

Were proud of our diverse team and the different experiences, personalities and strengths that everyone brings. We believe this makes us stronger as a team and helps us provide a welcoming service to our patients.

Everyone is welcome at Arlington Road Medical Practice.

Qualifications

Experience