Receptionist - Alliance Teaching Practices

• Arrive in good time to start the session promptly and remain on the premises until allpatients have been seen and/or the session has finished.
• To meet and greet patients, members of the public and visitors in a friendly and courteousmanner
• Process appointment requests by triaging all calls, dealing sympathetically and assessingpriorities and initiating action as required.
• Hand completed repeat prescriptions to patients
• Receive, assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way
• Deal with all general enquiries
• Collate patient data as directed
• Have a thorough knowledge of all practice procedures and work in accordance of approvedprotocols.

• Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
• To meet and greet patients, members of the public and visitors in a friendly and courteous manner
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members the practice team and CRGPA
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Provide an efficient, courteous and responsive reception and telephone service to the public
• Participate in new initiatives and future changes in service delivery improvements.
• Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
• Actively pursue own personal development and take full advantage of training provided.

• Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required.
• Hand completed repeat prescriptions to patients
• Play an active role in the coordination, and review of patient surveys e.g. Friends and Family

• Offer solutions and actively listen to patients to resolve issues.
• Chaperone during consultations as requested
• Check patients in on arrival at the surgery
• Check that all patients contact details are correct upon arrival
• Monitor flow of patients into consulting and treatment rooms

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Deal with all general enquiries
• Collate patient data as directed
• Carry out a range of administration duties

• Process new patient registrations and change of patient details, using appropriate systems
• Ensure that up to date and comprehensive information is available at all times through liaison with other Team members

• Tidy doctors rooms and replenish supplies of forms on completion of sessions
• Keeping the reception area tidy and free from obstructions and clutter
• Keeping the reception well-stocked with stationery and other supplies
• Have a thorough knowledge of all practice procedures and work in accordance of approved protocols.
• Ensure building security- have a thorough knowledge of doors/ windows/alarm

• Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager.
• Contributing to the development and improvement of services to patients
• Play an active role in the induction/ training of new staff members
• Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance

• Annual Leave: Enjoy 27 days of annual leave for full-time employees, in addition to bank holidays.
• Sick Pay: Our enhanced sick pay policy ensures you are supported during times of illness.
• Pension Scheme: Access to the NHS pension scheme to secure your financial future.
• Enhanced Maternity Leave: We provide generous maternity leave to support new parents.
• Paternity Leave: We also offer paternity leave to allow new fathers to bond with their new-borns.
• Blue Light Discounts: Take advantage of exclusive discounts available for our staff. After probation you can make a expense claim for the price of your blue light discount card and receive full reimbursement
• Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24-7
• Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
• Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience.

Desirable

• Customer service experience
• Working in a public reception environment
• Working with EMIS
• Previous receptionist experience
• Previous administration experience