Receptionist

To ensure the front of house service of

meeting and greeting is welcoming and portrays our standards of high quality,

professional and patient-focused care.

To ensure a high focus on customer

satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally

conscious responses as relevant.

To deal with patients and visitors in a

courteous manner, using your skills to ensure matters are dealt with

efficiently; providing effective management to patient demand, and reducing

undue delay or queues at the front desk/phones

To work to protocols with regard

booking appointments, repeat prescriptions, ordering of patient transport

including emergency ambulances and all other duties as explained to you by the Patient

Services Manager.

To deal with general queries and liaise

effectively with clinicians and other staff as required.

To support clinicians during their

clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their

rooms, following up an appointment with the hospital, or other ad hoc requests.

To provide chaperoning service where

requested by the clinician and/or patient.

To ensure patient confidentiality,

including the use of the computer system and visibility of the screen as well

as the transfer of written and verbal communication.

To ensure the front of house service of

meeting and greeting is welcoming and portrays our standards of high quality,

professional and patient-focused care.

To converse with patients and visitors

by speaking clearly, precisely and with confidence both over the phone and face-to-face

at the desk.

To ensure a high focus on customer

satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally

conscious responses as relevant.

To signpost patients to the most

appropriate service.

To deal with patients and visitors in a

courteous manner, using your skills to ensure matters are dealt with

efficiently; providing effective management to patient demand, and reducing

undue delay or queues at the front desk/phones

To work to protocols with regard

booking appointments, repeat prescriptions, ordering of patient transport

including emergency ambulances and all other duties as explained to you by the Patient

Services Manager.

To deal with general queries and liaise

effectively with clinicians and other staff as required.

To support clinicians during their

clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their

rooms, following up an appointment with the hospital, or other ad hoc requests.

We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.

We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.

Benefits include

Experience

Desirable: - Competent in the use of SystemOne; - Well -developed IT skills

Qualifications

Desirable: - Working knowledge of Microsoft Office applications; - NVQ 2/3 Customer service (or equivalent)

Hours of work