Receptionist / Administrator

face-to-face, by telephone and electronically.

access the most appropriate service.

administrative enquiries.

documentation and requests.

records.

clinical and administrative teams.

clinical systems.

and sensitive information.

practice when required

To be responsible for undertaking a wide range of reception duties

and providing general support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, using the appointment system effectively, booking appointments, processing information, and assisting patients as required.

Act as the central point of contact for patients, distribute

information, messages, and inquiries for the clinical team, and liaise with

multidisciplinary team members and external agencies such as secondary care and

community service providers.

the practice appointment system

telephone, and e-requests for appointments

calls, transfer calls, or deal with the callers requests appropriately

the correct service

and forms for Clinical staff, print labels, and request blood on the

clinician's behalf.

the District Nursing service

action with 111 reports.

voucher portal to obtain vouchers for patients.

and responding to requests from patients, team members, and external agencies

the EMIS clinical system.

as required

temporary registrations and relevant patient information as required

patients healthcare records as necessary such as patient blood pressure

readings and any other clinical relevant information.

information, i.e., SAR, insurance/solicitors letters, and DVLA forms to the

administrative team

of repeat prescriptions, ensuring they are processed accurately and efficiently

necessary in an efficient manner

practical working area at all times

the reception area and notice boards

staff with general tasks as requested

Grovehurst Health is a friendly and forward-thinking GP practice with a dedicated multidisciplinary team of clinical and non-clinical staff who work together to provide high-quality, safe and compassionate care to our patients.

Our team includes GPs, nurses, healthcare assistants, mental health and urgent care professionals, alongside our management, administration, reception and care coordination teams. Every member of staff has an important role to play, and we believe that the best patient care comes from working collaboratively and valuing the contribution of everyone within the practice.

Our VisionOur vision is to create a practice where patients feel cared for, staff feel valued and everyone has the opportunity to thrive.

We want Grovehurst Health to be a positive, supportive and inclusive place to work, where people are encouraged to develop their skills, share ideas and reach their potential. We recognise the importance of investing in our staff and providing opportunities for learning, development and career progression.

As healthcare continues to change, we aim to be forward-thinking and adaptable while never losing sight of what matters most providing accessible, compassionate and personalised care to our patients and supporting the wellbeing of the community we serve.

At the heart of Grovehurst Health is a simple principle: we work as one team, support each other and continually strive to make a positive difference.

Qualifications

Essential: - YES

Desirable: - NO

Experience

Essential: - No previous experience working in primary healthcare