Receptionist /Administrator

The duties and responsibilities of the role are varied and can change from time to time with direction of the Assistant Practice Manager or Practice Manager.

These will included maintaining and monitoring the practice appointment system.

Processing requests for appointments , visits and telephone consultations and ensuring callers are directed to the appropriate health care professional.

Processing repeat prescriptions in accordance with practice guidelines.

It is the responsibility of

each receptionist to assist in the smooth running of the Practice in general,

and the reception area in particular, and to project a positive and friendly

image to our patients and other professionals who may contact us either in

person or via the telephone.

To facilitate

patients accessing the clinical care provided by the practice.

To support the

GPs and Nurses in providing that care.

To act as first

point of contact for anyone accessing the practice.

To ensure that all visitors and

telephone callers to the practice are greeted professionally.

To ensure all

telephone calls are managed appropriately.

To manage the

flow of patients arriving at the reception desk, for appointments, prescriptions,

or queries.

To ensure the

clinical staffs receive medical records as requested.

To ensure that

repeat prescriptions are generated accurately and efficiently, within the 48

hours specified by the practice.

Reception duties

Greeting and

booking in or patients for surgeries and clinics.

Dealing with

patient enquiries efficiently and courteously.

The receiving and

recording of telephone messages taking appropriate action.

appointments on EMIS Clinical System, by processing appointment requests for

today, future appointments from patients in person and on the telephone.

Ensure eConsults

are processed daily and assigned appropriately.

Ensure patients

are signposted to relevant services, e.g. St Marks Hospital, local pharmacy,

Social Prescriber, First Contract Physio etc

Ensure all tasks

are actioned and completed.

Processing

prescriptions repeats and filing for collection within 48 hours.

Advising

patients of relevant charges for private services

Receiving

specimens from patients ensuring all their details have been recorded whilst

following Health & Safety policy.

Tidying

waiting room after surgery, ensuring premises are kept tidy between visits from

the cleaning staff, tidy and sort magazines and leaflets, discarding old and

damaged items as necessary.

To

have a thorough knowledge of all practice policies and procedures

work in accordance with written protocols

Provide

administrative support for clinical staff.

Filing

patient records and correspondence when necessary.

Opening

and distribution or practice post.

Registering

new patients following the Registration Protocol.

Scanning

of documents onto the medical system. All scanning should be cleared daily.

To

send letters to patients as necessary.

Changing

details on EMIS i.e. Change of address, telephone numbers etc.

Cover

for other Reception team members for sickness and annual leave.

Ensuring

building security/premises at the end of the day and ensure the building is

totally secured, internal lights off and alarm activated.

To

carry out any other duties agreed between employee and the practice to ensure

the smooth running of the practice.

seeking treatment, patients entrust us with, or allow us to gather, sensitive

information in relation to their health and other matters. They do so in

confidence and have the right to expect that staff will respect their privacy

and act appropriately.

the performance of the duties outlined in this job description, the post-holder

may have access to confidential information relating to patients and their

carers, practice staff and other healthcare workers. They may also have access

to information relating to the practice as a business organisation. All such

information from any source is to be regarded as strictly confidential.

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data.

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice Health & Safety

Policy, the Staff Handbook and the Practice Infection Control Policy, this will

Using

personal security systems with the workplace according to practice guidelines

Identifying

the risks involved in work activities and undertaking such activities in a way

that manages those risks.

Making

effective use of training to update knowledge and skills.

Keeping

own work areas and general/patient areas free from hazards.

Reporting

potential risks identified.

The

post-holder will support the equality, diversity and rights of patients, carers,

Acting

in a way that recognises the importance of peoples rights, interpreting them

in a way that is consistent with practice procedures and policies, and current legislation.

Respecting

the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving

in a manner which is welcoming to and of the individual, is non-judgemental and

respects their circumstances, feelings priorities and rights.

The

post-holder will participate in any training programme implemented by the

practice as part of this employment, such training to include:

Rosemead Surgery works very much as a team and every staff member is integral to the success of the surgery.

We receive feed back monthly, which reflects how the surgery has a pride in achieving the best out comes for the patients registered at the surgery.

Experience

Desirable: - Experience of working in a GP Practice.; - Experience in a busy office environment.

Qualifications

Essential: - Experience of working in a GP Practice; - Flexible approach to shift working patterns.; - Experienced in using EMIS Clinical System

Desirable: - GCSE grade A-C in English and Maths; - Experience of working in a busy environment