Receptionist / Administrator - Radiology Department
The Hillingdon Hospital NHS Foundation Trust
Uxbridge, UB8 3WS
Salary
£29,179
Contract
Permanent
Hours
Not specified
Closing date
16 September 2026
14 days left
Job description
The post holder will be part of an administrative team whose responsibilities are to support the clinical services within the radiology department in ...
- Represent the department as the first point of contact ( incl telephone ) at the reception by welcoming patients in a friendly and polite manner.
- To effectively utilise the radiology clinical systems i.e Soliton, PACs, Cerner & ViewPoint in supporting appointment booking and patient care.
- Registering new patients on Cerner and crosscheck patient's demographic information with SPINE.
- Manage the request forms in date order and enter any relevant information onto form regarding booking instructions.
- Liaise with Superintendent regarding the issue of urgent appointments to comply with current targets.
- Confirm with patients that they can attend their appointment (to reduce DNA's).
- Rebook or re-arrange appointments as appropriate. Liaise with Superintendent regarding any unusual or additional requirements.
- Taking part in Department Audit and Staff meetings.
- To ensure documentation is available in advance for antenatal clinic appointments.
- Deal with GP, Midwives, Clinicians, Secretaries enquiries via the telephone, respectfully.
- Cancel the rescheduled clinics and always contact patients directly to cancel / reschedule their appointments.
- Liaise with Midwives, Consultants and other Departments within the hospital regarding clinics and general enquiries.
Any other business as required by the Radiology Admin Manager.This job description may be reviewed in the light of changing service needs and developments. Any changes will be fully discussed with the post-holder.
The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.
The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Shortlisting Criteria (as per Person Specification)
Essential
- GCSE or equivalent. Maths and English grades A-C
- Spoken and written English to a high standard
- Previous clerical experience in an Hospital or Community is essential in a healthcare environment
- Experience using Patient Information Systems
- Managing non-routine appointment queries
Desirable
- NVQ
- Previous clerical experience within a Radiology Department
- Knowledge of specialist waiting times and targets
- Knowledge of cancer tumour site turnaround time
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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