Receptionist / Administrator

Excellent communication skills (written and

oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Systmone user skills

Effective time management (Planning &

Organising)

Ability to work as a team member and

autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

a.

Maintaining

and monitoring the practice appointment system

b.

Process

personal, telephone and e-requests for appointments

c.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

d.

Action

all incoming correspondence ie post and email

e.

Signpost

patients to the correct service

f.

Process

incoming and outgoing mail

g.

Initiating

contact with and responding to, requests from patients, team members and

external agencies

h.

Process

referrals to external agencies such as secondary care using the electronic

referral system (ERS) as required

i.

calling letters are requested

j.

all DNA letters in accordance with current policy

k.

Action

GP2GP tasks

l.

Read

code data on Systm1 clinical system

m.

Photocopy

documentation as required

n.

File

and store records as required

o.

Data

entry of new and temporary registrations and relevant patient information as

required

p.

Input

data into the patients healthcare records as necessary

q.

Scanning

of patient related documentation and attaching scanned documents to patients

healthcare records

r.

Process

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

s.

Manage

all queries (including administrative queries) as necessary in an efficient &

professional manner

t.

Carry

out system searches as requested

u.

Maintain

a clean, tidy, effective working area at all times

v.

Monitor

and maintain the reception area and notice boards

Support all clinical staff with general tasks as

requested

Park Lane Practice and Phoenix Surgery is a forward thinking team embracing innovative ways of working in these changing times within primary care.

We are an open, honest and supportive team with a high professional ethic to deliver patient services.

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics & English (C or above); - AMSPAR Receptionists Qualification; - NVQ Level 2 in Health and Social Care

Experience

Essential: - Experience of working with the general public; - Experience of administrative / receptionist duties; - Experience of working in a health care setting

Desirable: - Experience of working in GP Practice