Receptionist / Administrator (Care Coordinator)

The purpose of the role is to support the PCN Practice at the above locations to:

to patients and other visitors, either in person or via the telephone.

professional in a courteous, efficient and effective way.

practice including the provision of administrative support to clinical staff and other

members of the practice team.

efficiency, medicines optimisation, medication enquiries triage and maximising patient

outcomes.

care team, secondary care and other associated healthcare agencies.

The purpose of the role is to support the PCN Practice at the

Offer general assistance to the

practice team and project a positive and friendly image to patients and other

visitors, either in person or via the telephone.

Receive, assist and direct

patients in accessing the appropriate service or healthcare professional in a

courteous, efficient and effective way.

Undertake a variety of

administrative duties to assist in the smooth running of the practice including

the provision of administrative support to clinical staff and other members of

the practice team.

Ensure the delivery of safe,

effective and efficient systems for repeat prescribing efficiency, medicines

optimisation, medication enquiries triage and maximising patient outcomes.

Facilitate effective communication

between patients, members of the primary health care team, secondary care and

other associated healthcare agencies.

The duties and responsibilities to be

undertaken by members of the practice reception team may include any or all of

the items in the following list. Duties

may be varied from time to time under the direction of the Reception Managers/Business

Managers, dependent on current and evolving practice workload and staffing

Processing personal

and telephone requests for appointments, visits and telephone consultations and

ensuring callers are directed to the appropriate healthcare professional. This may be for GP or nurse/HCA clinics, UTC

or any other service as required.

Processing and

distributing incoming (and outgoing) mail.

Taking messages and

passing on information.

Filing and

retrieving paperwork.

Processing repeat

prescriptions in accordance with practice guidelines.

Scanning of post,

new patient notes, previously filed patient notes and other documents as

required.

Chaperoning duties.

Computer data

entry/data allocation and collation; processing and recording information in

accordance with practice procedures.

Providing help and

information to patients and visitors.

Initiating contact

with and responding to requests from patients, other team members and

associated healthcare agencies and providers.

Clearing and

re-stocking consulting rooms as required.

Providing clerical

assistance to practice staff as required from time to time, including word/data

processing, filing, photocopying and scanning.

Ordering,

re-ordering and monitoring of stationery and other supplies. Re-stocking the stationery cupboard with

these supplies.

Provision of

refreshments for staff and visitors as required; washing up afterwards and

keeping the kitchen area clean and tidy.

Keeping the

reception area, notice-boards and leaflet dispensers tidy and free from

obstructions and clutter.

Ensuring off site

external storage unit is kept organised, clean and accessible when instructed

by the Reception Managers or Reception/Administrator Supervisor, retrieving,

updating and filing of stored information as required.

In the course of

seeking treatment, patients entrust us with, or allow us to gather, sensitive

information in relation to their health and other matters. They do so in confidence and have the right

to expect that staff will respect their privacy and act appropriately.

In the performance

of the duties outlined in this job description, the post-holder may have access

to confidential information relating to patients and their carers, practice

staff and other healthcare workers. They

may also have access to information relating to the practice as a business

organisation. All such information from

any source is to be regarded as strictly confidential.

Information relating

to patients, carers, colleagues, other healthcare workers or the business of

the practice may only be divulged to authorised persons in accordance with the

practice policies and procedures relating to confidentiality and the protection

of personal and sensitive data.

The post-holder will assist in promoting and

maintaining their own and others health, safety and security as defined in the

practice Health & Safety Policy, the practice Health & Safety Manual,

and the practice Infection Control Policy and published procedures. This will

Using personal

security systems within the workplace according to practice guidelines.

Identifying the

risks involved in work activities and undertaking such activities in a way that

manages those risks.

Making effective use

of training to update knowledge and skills.

Using appropriate

infection control procedures, maintaining work areas in a tidy and safe way and

free from hazards.

Actively reporting

of health and safety hazards and infection hazards immediately when recognised.

Keeping own work

areas and general / patient areas generally clean, assisting in the maintenance

of general standards of cleanliness consistent with the scope of the job

holders role.

Undertaking periodic

infection control training (minimum annually).

Reporting potential

risks identified.

It is the responsibility of all staff at Faversham Medical Group

to;

Safeguard and

promote the welfare of children and vulnerable adults.

Ensure their safeguarding adults and safeguarding children

training is up to date at the level appropriate to their role.

Ensure the safeguarding policies

and procedures in place within the Practice are adhered to during employment.

We are two GP Practices and an Urgent Treatment Centre working in Faversham.

We are a friendly and supportive team.

Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches.

Experience

Essential: - Be able to show and evidence managing difficult or demanding patients.

Qualifications

Desirable: - English and Maths GCSE grade C or above.; - Formal qualification in IT (e.g. CLAIT, ECDL)

Personal

Desirable: - Checkable employment history more than 3 years.; - Evidence of job stability (e.g. less than 2 employers in last 10 years).

Knowledge and Skills

Desirable: - Previous use of a database