Receptionist & Admin Support at Hilary Cottage Surgery in Fairford

The duties of the receptionist and administrator's role at Hilary

Dealing with all general enquiries, explain procedures and booking new

and follow-up appointments and advising the Reception & Admin Team Manager

and Doctors when problems arise.

Using judgment and communication skills to ensure that patients with no

prior appointment and needing urgent consultation are seen in a logical and

non-disruptive manner.

Receive and make telephone calls as required. Divert calls and take

messages, ensuring accuracy of detail and prompt and appropriate delivery of

messaging.

Collecting information, entering data and assisting in Practice

administration work as requested.

Maintaining practice records and registers, appointments, diary, recall

systems etc

Preparing rooms for surgeries and clinic

Liaising with other community staff (Midwives, Frailty Team, District

Nurses, Health Visitors, etc) regarding the monitoring of drugs, maintenance of

records, disposal of patients records, and making of appointments, etc.

Plus many other tasks that

may need to be undertaken, as appropriate to the post, to support the smooth

running of the surgery.

No agencies, please.

summary

If you want to help people to get the primary care they need, and make a

difference in general practice, come and join us at Hilary Cottage Surgery in

Fairford as a member of our Reception and Administration Team.

Working with our reception and admin team is interesting, fulfilling and

challenging, all at the same time. Mostly, it it rewarding - especially when

you get the patient to the right place quickly, and when you get that thank you

through the post.

Your role is to offer help and assistance to our patients who are

seeking care, and to put a friendly, welcoming face and voice to our practice.

This means you will receive, assist and direct patients in accessing the

appropriate service or healthcare professional in a courteous, efficient and

effective way.

You will project a positive and friendly image to patients and other

visitors, either in person or via the telephone

You will cooperate in all practice matters, providing general assistance

to the whole Practice team ensuring a productive and happy atmosphere, greater

job satisfaction for all concerned and, above all, giving a positive experience

for our patients.

The duties of the receptionist and administrator's role at Hilary

Dealing with all general enquiries, explain procedures and booking new

and follow-up appointments and advising the Reception & Admin Team Manager

and Doctors when problems arise.

Using judgment and communication skills to ensure that patients with no

prior appointment and needing urgent consultation are seen in a logical and

non-disruptive manner.

Receive and make telephone calls as required. Divert calls and take

messages, ensuring accuracy of detail and prompt and appropriate delivery of

messaging.

Collecting information, entering data and assisting in Practice

administration work as requested.

Maintaining practice records and registers, appointments, diary, recall

systems etc

Preparing rooms for surgeries and clinic

Liaising with other community staff (Midwives, Frailty Team, District

Nurses, Health Visitors, etc) regarding the monitoring of drugs, maintenance of

records, disposal of patients records, and making of appointments, etc.

Plus many other tasks that may need to be undertaken, as appropriate to

the post, to support the smooth running of the surgery

Overview of our organisation

We are in Fairford - a small Rural town in Gloucestershire, close to the

Oxfordshire and Wiltshire borders.

We are a friendly supportive team of around 35 people.

Hilary Cottage Surgery has been a part of the Fairford community for

many years - currently run by 3 GP partners.

We are a small rural practice with around 7500 patients on our books. We

have 7 amazing GPs, a bunch of amazing nurses, a brilliant dispensing team

supported by our super pharmacists. Our admin and reception team are fabulous,

and there aren't enough superlatives to describe that team. You could be one of

them!

If you're not in Fairford, you would enjoy a short rural drive to and

from the surgery - and if you are local you can walk to work.

With a focus on everyone's well-being at work, we are supportive and

friendly, and (we think) a great place to work!

We are in Fairford - a small Rural town in Gloucestershire, close to the

Oxfordshire and Wiltshire borders.

We are a friendly supportive team of around 40 people.

Hilary Cottage Surgery has been a part of the Fairford community for

many years - and is run by 3 GP partners.

We are a small rural practice with around 7600 patients on our books. We

have 7 amazing GPs, a bunch of amazing nurses, a brilliant dispensing team

supported by our super pharmacists. Our admin and reception team are fabulous,

and there aren't enough superlatives to describe that team. You could be one of

them!

If you're not in Fairford, you would enjoy a short rural drive to and

from the surgery - and if you are local you can walk to work.

With a focus on everyone's well-being at work, we are supportive and

friendly, and (we think) a great place to work!

Experience

Desirable: - Experience of working in a healthcare setting; - Previous administration experience

Qualifications

Essential: - GCSE Maths and English Pass - or equivalent.

Desirable: - Knowledge of Microsoft Office Suite. General PC usage skills.