Reception Supervisor

We are looking for someone who can support our reception team to be the best that they can be.

You'll make sure that staffing levels are right and that patient-facing tasks and activities are completed promptly and effectively.

You'll be the sort of person who spots when systems or processes are not working as well as they should and can take action to improve them.

You'll be interested in your colleagues and you'll get a buzz out of developing their understanding and competence, so that they can feel their own sense of achievement in delivering to the best of their abilities.

You will be someone who acts with initiative and integrity, to do the right thing for patients and staff.

You will work in close partnership with the other Reception Supervisor and have the support of the rest of the management team, including our Practice Manager and Business Manager.

Oversee the reception operations of the practice, ensuring staff achieve their primary responsibilities

With the support of the Practice Manager, line manage all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data

Complete staff appraisals as required

Identify and deliver team training where required

Compile reception staff rotas, ensuring sufficient cover is provided for periods of leave and other staff absences

Coordinate reception staff, ensuring effective deployment of the team across all areas of reception responsibility.

Take action where workloads build up or KPIs are under pressure.

Co-ordinate room bookings and produce weekly room rota.

Review and update all reception policies and procedures as required

Support the management team in the compilation of practice reports and the practice development plan

Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies

Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure

Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised

Be an integral part of the general practice team

Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

Support in the delivery of enhanced services and other service requirements

Undertake all mandatory training and induction programmes

Contribute to and embrace the spectrum of clinical governance

Vision: We empower people to live well and create opportunities for improved wellbeing in our community.

Mission: We deliver healthcare with a whole-person approach and build relationships with our community of patients, staff and people throughout their life.

We act with integrity.

We see the person, not the task.

We grow through learning.

We are a thriving practice with 14,000+ patients. You will be supported by a fantastic team including an experienced Business Manager, Practice Manager, Operations Manager, 5 partners, 6 salaried and 1 retainer GPs, a strong and skilled nursing team, pharmacy team and mental health team and experienced frontline administrative staff. We are also a training practice and support both medical students and junior doctors.

We operate with the model of modern General Practice, running a digital front door and a clinician-led appointment Hub to triage all requests for GP time.

We work in close partnership with our PCN colleagues who deliver a proactive support package to our most frail patients as well as supporting our four Care Homes. We also participate in an active local care partnership in Seacroft, trying to make a difference to communities who experience disadvantage and exclusion.

We like a good night out and a strong GIF game in the colleague Whatsapp chat.

Qualifications

Experience

Desirable: - Experience of successfully developing and implementing projects; - Relevant health and safety experience