Reception Supervisor- General Practice

The successful candidate must be able to work on their own

initiative and have some supervisory experience, along with IT skills. You must

be organised and confident, have a friendly and approachable manner and can

work under pressure.

Summary of Reception Supervisor Job Description

Job Title: Reception Supervisor

Pay: Dependent on experience

Line Manager: Practice Manager

Hours: Part time

Contract: Permanent (subject to satisfactory probation period)

The following are the core responsibilities of the Reception Supervisor.

There may be on occasion, a requirement to carry out other tasks; this will be

dependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, and

guidance for the practice reception and administration team, ensuring an

efficient and professional manner is maintained and to provide cover to the

reception team when needed.

Ensure all reception and administration duties

are completed to the highest standard.

Monitor staff attendance, sickness absence and

annual leave.

To provide communications between patients,

doctors and other staff.

Support the Practice Manager in the recruitment

and induction of all new reception and administration staff.

Ensure cover and suitable contingency plans are

in place for all leave, including unforeseen absence.

Support the Practice Manager in the running of elements

and/or services within the practice e.g. compliance with CQC, Health and Safety

audits etc.

Work with the Practice Manager and other members

of the practice to identify areas for improvement and assist in change

management where appropriate.

Take responsibility for the recording of all home

visit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, project

support, or development work which may arise during changes to the NHS.

Manage and deal with day to day needs,

difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staff

to ensure adequate cover and the smooth running of the practice, reporting any

problems encountered to the relevant person.

To be a point of contact for staff and patient

queries and concerns.

The greeting of patients, dealing with their

enquiries in a courteous and polite manner.

Dealing with patient complaints relating to front

desk/reception services.

Oversee and delegate daily tasks e.g. chasing

missing test results and notes, unusual queries, following through patient

queries, registration difficulties, etc.

Making appointments and booking patients in for

surgeries and clinics.

Answering the telephone within a reasonable time,

dealing with requests and enquiries courteously and politely.

Contacting hospitals and various other agencies

for results, appointments, booking, referrals and patient information.

Making appointments: offering and arranging the

appointments for doctors, helping to arrange clinics.

Responding to and resolving all local IT issues

where appropriate liaising with NHIS the CCG IT support/or others to resolve

hardware and software issues.

Setting up new members of staff in the clinical

and other IT systems.

Ensure the effective use of clinical systems, IT

programmes and other systems used throughout the practice.

Providing support and ensure training for current

and new staff is carried out.

Support practice secretaries in developing and

maintaining effective call and recall systems for patient services and reviews.

Training of staff on practice IT systems as

necessary.

To promote Equality and Diversity and Health and

Safety in themselves.

Our existing team is friendly and cohesive with high levels of experience. Practice team made out of 5 GPs , practice nurse, 2 HCAs, 2 clinical pharmacists, social prescriber, practice manager , admin and reception staff.

Qualifications

Essential: - Customer Service Skills.