Reception Supervisor
Crown Medical Practice
Tamworth, B79 7EA · Tamworth, B77 4JA
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
4 days left
Job description
Crown Medical Practice are currently looking for a part time, Reception Supervisor to join our fantastic team. We are looking for an excellent communi...
You will carry out the duties in the job description, which includes:
Managing the reception team to ensure smooth, professional daily operations.
Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.
Core Responsibilities include: -
Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.
Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.
Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.
Liaising with other staff including clinicians to ensure an excellent patient experience.
Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.
Key Skills
- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.
Experience
- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential to the role.
JOB TITLE: RECEPTION SUPERVISOR
REPORTS TO: PRACTICE MANAGER
You will carry out the duties in the job description, which includes:
Managing the reception team to ensure smooth, professional daily operations.
Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.
Core Responsibilities include: -
Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.
Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.
Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.
Liaising with other staff including clinicians to ensure an excellent patient experience.
Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.
Key Skills
- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.
Experience
- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential and you will need to be able to step in to the reception role if required, answering the telephone, booking appointments, dealing with tasks, referrals, post (incoming and outgoing) and other key duties.
Crown Medical Practice are a high acheiving practice based in Tamworth an Stonydelph and provide care for 9000 patients.
The Practice is supported by our excellent multidisciplinary Clinical Team and excellent and friendly Administration Team
Qualifications
Desirable
- IT Skills
Experience
Essential
- Experience working in a Supervisory role
Desirable
- Experience of working in a GP practice
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related