Reception Supervisor / Administrator

Working alongside our existing Reception Supervisor, you will help to oversee the day-to-day running of the reception team, ensuring that patients receive a friendly, efficient and high-quality service.

You will support and supervise reception staff, coordinate rotas, training and day-to-day workloads, oversee the appointment system and ensure reception tasks are completed effectively and within agreed timescales. You will also support staff wellbeing, help maintain a positive working environment and act as an important link between reception and the wider practice team.

Alongside your supervisory responsibilities, you will undertake a varied range of administrative duties including processing access to medical records requests, private and insurance work, supporting appointment and room management, contacting patients, basic secretarial duties, and scanning and coding correspondence.

The role also includes responsibilities for information governance, health and safety, significant events and supporting the governance and day-to-day management of our Hayfield branch site.

Sett Valley Medical Centre is a forward-thinking, high-performing GP practice serving approximately 10,000 patients in the beautiful High Peak of Derbyshire, on the edge of the Peak District National Park. Our location offers the perfect balance of countryside living with excellent road and rail links to Manchester and Stockport.

We are proud to work from a purpose-built surgery and have achieved an Outstanding CQC rating, reflecting our commitment to providing exceptional patient care and creating a positive working environment for our staff.

Our experienced and dedicated multidisciplinary team is passionate about delivering high-quality, patient-centred care. We work closely with local health and community services, as well as our Primary Care Network, to ensure the best outcomes for our patients.

As a paper-light practice using EMIS Web, we embrace technology and innovation to support efficient working and excellent standards of care.

Joining Sett Valley Medical Centre means becoming part of a friendly, supportive team that values collaboration, continuous improvement and making a real difference to the local community.

Qualifications

Essential: - Good level of secondary education; - ECDL qualification or equivalent experience; - Evidence of continued professional development

Desirable: - Medical terminology certificate; - Information governance certificate

Experience

Desirable: - Experience in a similar role; - Supervisory experience; - Experience of working with Emis Web; - Experience of completing Subject Access Requests