Reception Manager/ Team Leader

Job title: Reception Manager/ Team Leader

Line manager: Lead GP / Partner

Operational accountability: Practice Manager

Hours per week: To cover 5 days a week Mon-Fri with remote oversight of weekend and evening clinics

responsible for the leadership, organisation and continuous improvement of

reception and administrative services within the practice.

The post-holder will

ensure safe, efficient and patient-centred front-of-house operations,

maintaining high standards of access, communication and service delivery.

This role includes direct

line management of the reception team, oversight of systems and processes, and

responsibility for driving service improvements aligned with practice

priorities.

The post-holder will work

closely with the Lead GP and Practice Manager and will play a key role in the

future development of the administrative function within the practice.

Given the level of access

to confidential and sensitive information, the post-holder must maintain the

highest standards of professionalism, integrity and confidentiality at all

times.

The Reception Manager/ Team Leader holds overall

responsibility for reception processes, staffing and performance,

Leadership and

Lead and develop the

reception team, including performance management, mentoring and succession

planning

Work closely with the Lead

GP and Practice Manager to develop leadership capability within the role, supporting progression

into broader management responsibilities over time

Contribute to planning and

improvement of patient access, workflow design and service delivery

Support continuity of

operational leadership within the practice

Oversee the day-to-day

running of reception and administrative services

Lead on the development,

coordination and optimisation of clinical and administrative rotas

Always ensure appropriate

staffing levels and effective cover

Develop, implement and

maintain efficient office processes and workflows

Manage incoming

deliveries, ensuring adherence to cold chain and relevant policies

Act as fire marshall and

ensure appropriate safety processes are followed

People Management

Line manage all reception

staff, including assisting with recruitment, leading induction, performance management and absence

management

We have an experienced team of salaried GPs, Nurses, HCAs and Non-Clinical staff with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including a paramedic, a team of Pharmacists, Social Prescribers, First Contact Physiotherapist and a Mental Health support worker.

About You

Desirable: - Experience working within Primary Care; - Experience using clinical systems e.g. EMIS, DocMan, AccRx; - Experience in clinical coding and data quality