Reception Manager

The Reception Manager will oversee the administration and reception functions of the practice, providing day-to-day leadership, supervision, and support to the administrative team. Responsibilities include managing staff rotas, conducting appraisals, identifying training needs, coordinating patient registrations, supporting appointment management and clinical rotas, maintaining policies and procedures, and ensuring adequate staffing cover.

The post holder will act as a key point of contact for patients, staff, and external organisations, supporting complaint management, responding to enquiries, and promoting excellent customer service. They will also contribute to practice performance through supporting QOF and enhanced services, producing reports, participating in audits, coordinating meetings, and driving continuous improvement initiatives. In addition, the Reception Manager will support compliance with health and safety, safeguarding, information governance, and CQC requirements, whilst helping to maintain an efficient, patient-focused and responsive service.

We are a two-partner GMS (General Medical Services) teaching practice with a steadily growing patient list of approximately 4,370 patients. We pride ourselves on delivering excellent clinical care with a strong ethos of service to our local community. This commitment is reflected in consistently high QOF achievement, a low level of complaints, and regular positive feedback from patients. We were rated GOOD in all areas at our most recent CQC inspection (08.06.22).

In addition, we also deliver the Nottinghamshire Community Dermatology Service. The service is commissioned by the local Integrated Care Board and is currently expanding further into Nottinghamshire. The dermatology service operates from within our GP surgery and provides high-quality, community-based specialist care.

We are also a recognised teaching practice, supporting medical students from the University of Nottingham, PA students from Sheffield Hallam University, and De Montfort University, Leicester. Personal development and ongoing training for the entire practice team remain a longstanding priority.

Experience

Essential: - Experience of working in a GP surgery; - Experience of managing a team

Desirable: - Experience of claims within a GP surgery

Qualifications

Essential: - GCSE Maths and English at Grade C (Level 4) or above