Reception Care Navigator

The ideal candidate will have excellent

communication, listening and interpersonal skills and be able to handle

difficult situations professionally and calmly.

They will be expected to work

closely with their colleagues and clinicians so they should be a good team

player and be able to prioritise a wide range of clerical and administration

duties in a busy environment. Good typing, IT skills and experience using EMIS

Web would be beneficial.

The successful applicant will be supported with full

training on all aspects of this role. The main duties will include:

Greeting patients and visitors in a friendly,

professional manner

Answering telephone calls and booking appointments

Managing and updating patient records accurately

Handling patient enquiries and signposting

appropriately

Supporting clinicians and the wider administrative

team

Summarising patient records

The main purpose of the job is to provide reception

and administrative support to the GP Practice to ensure the medical and nursing

staff can provide an effective, efficient and caring service to the practice

population.

Patient registrations.

Summarising medical records arriving in to the practice and releasing to companies on request.

Ensure efficient operation of the appointment

system and monitor the flow of patients into consulting and treatment rooms.

Explain practice arrangements and formal

requirements to new patients, and those seeking temporary cover. Ensure

registration procedures are completed.

Respond to all queries and requests for assistance

from patients and other visitors.

Take and process requests for repeat prescriptions.

Ensure that the patient is aware of when the prescription will be ready for

collection.

Using a triage system to signpost patient to

services and clinicians that will meet their needs.

Manage eConsults and practice email.

Receive and make calls as required. Divert calls

and take messages as appropriate.

Open up the premises at the start of day and make

all necessary preparation to receive patients. Ensure that the system is

operational at the beginning of each day.

Scan and clinical coding of hospital letters and

other correspondence.

Any other duties the management feel appropriate to

An understanding, acceptance and adherence to the

need for strict confidentiality.

An ability to use own judgement, resourcefulness,

common sense, and local knowledge to respond to patients' enquiries and

requests.

Keyboard skills necessary to undertake

responsibilities involving use of the practice's clinical computer system.

Needs to work effectively as a member of the

Reception team, other Practice members and the wider primary healthcare team.

High degree of flexibility in hours worked

required. Work additional shifts to cover staff absence and attend staff

meetings outside of normal working hours.

To assist in maintaining their own and others

health and safety.

To support the equality, diversity and right of

patients, carers and colleagues.

You will be part of a welcoming and supportive team

that works closely together to ensure patients feel cared for and valued. We

have a positive, friendly atmosphere where everyone helps one another and takes

pride in their work. Our strong work ethic is built on teamwork, reliability,

and a shared commitment to providing the best possible service for our patients

Qualifications

Essential: - GCSE Mathematics; - GCSE English or equivalent; - Good standard of general education

Skills

Experience

Essential: - Experience of dealing with the public face to face or on the telephone.; - Experience working with computers including internet, email, Microsoft.