Reception Care Navigator

Signpost and navigate patients to appropriate services within the practice, Primary Care Network, and local community.

Manage appointments across clinical systems, including online requests and telephone enquiries.

Register new patients and maintain accurate patient records in electronic systems.

Provide front desk support, including handling emails, correspondence, deliveries, and general administrative tasks.

Assist with prescription requests, pathology results, and other clinical administration tasks as required.

Prepare clinic areas, manage patient flow, and support clinical staff to ensure efficient patient care.

Maintain confidentiality, data security, infection control standards, and a safe, organised, and welcoming reception environment.

Colton Mill and The Grange Medical Centre is an NHS general practice serving the local Leeds community across two sites. The practice provides a wide range of primary care services, including appointments, repeat prescriptions, test results, and health advice, both in person and digitally through the NHS App and online consultations. It is part of the Cross Gates Primary Care Network, working collaboratively with neighbouring practices to deliver integrated health services and wider clinical support.The practice has a multi-disciplinary team comprising GP partners, nurses, pharmacists, reception, administrative staff, and care coordinators. The team works closely together to ensure patients receive timely, safe, and compassionate care. The atmosphere is welcoming, inclusive, and supportive, with a strong emphasis on professionalism, teamwork, and continuous improvement.Colton Mill and The Grange prioritises patient safety, confidentiality, and high standards of care. Staff are expected to uphold equality, respect, and compassionate service in all interactions, contributing to a positive patient experience.Staff at the practice benefit from professional development opportunities, collaborative teamwork, and exposure to a variety of clinical and administrative functions. The practice supports staff wellbeing, career growth, and encourages taking on new responsibilities to develop within primary care.

Experience

Qualifications

Essential: - GCSEs or equivalent in Maths and English.; - Certificate or equivalent in office administration, business, or healthcare administration (desirable).

Desirable: - Chaperone training.; - First aid training.